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We booked a round trip to Ecuador March 12th through the 18th. We purchased an extended cancellation plan that was explained to us that if we needed to switch flights to leave on the 10th instead for $100 more per person that it would be just fine and we just needed to...
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1.0
#1168589
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Excelent she was so clear with me even, she deserves double pay and i pretty sure about it and is like she knew my problem even before that ii told her i like it a lot. I dont know why i have to write so many word if i can descrive her sevises as super excelent....
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#1168381
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I bought two roundtrip airline tickets from Justfly on October 24th 2017. I had some issues with Alaska Airline staff at the beginning of the first leg of the journey and Alaska airline asked me to call the travel agency that booked the tickets to assist me in...
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1.0
I didn't like
  • Prolonged wait times on the phone with staff
  • Overall horrible experience with justfly
  • Unhelpful staff and supervisors
#1168374
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Justfly - Never received my flight information

Justfly
#1169951
Need email of flight confirmation
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Justfly - Waiting for a call back

Justfly
#1164886
I was speaking to Jake a specialist about a complaint.
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Justfly - I need to speak to a person

Justfly
#1164049
I need to talk a person my resevation has been cancelled
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Justfly - Really Bad

Justfly
#1163078
I am trying to get answer about why they still holding my money after your company cancelled my trip. Thats B.S
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JustFly Travel Credit Scam
JustFly Travel Credit Scam
The issue I had with JustFly is that I had to cancel a trip to Mexico last minute. They offered a “full travel credit” but required a $150 cancellation fee. I paid the fee and received a credit of about $457. When I went to rebook my trip, both directly through...
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1.0
I didn't like
  • Hidden fees
  • Travel credit redemption markup
#1167816
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I had to cancel a trip within 12 hours of booking. Trying to do that using the JustFly website proved impossible. I had to search the web for a working customer service number. When you finally find that number (800-717-5015) you must be very patient and work your way...
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1.7
#1165427
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I found out that this website is a huge scam! Don't cancel or change anything. They will add a huge fee.I had to change my flight due to Hurricane Maria. I couldn't go-to Puerto Rico because of the Island being decimated. I called Justfly, spent a long time being...
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1.0
#1165077
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I had to cancel my flight in June 2017. After many hours on the phone i was finally told i would be given credit for the flight. i was given a travel credit and assured that a booking agent would assist me with booking a new flight. Unfortunately, when i tried to use...
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Anonymous
Nancy Whitsell

I had to cancel flight for 3 in Nov. 2017 was told I could use ticket money for 1 yr from that date When I looked at flights going to different destination in 2018 my ticke...

1.0
I didn't like
  • Elevated prices for travel credit
  • Being misinformed
#1163695
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Still on hold since 9 AM it is 4:16 PM and just fly has not been able to resolve our issue a simple issue of a miss spelled last name we have called and been put on hold over six times each time over an hour they transfer us over and over to supervisors that don't...
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1.0
I didn't like
  • Bad customer service after a booking
#1162972
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I just got off the phone after an hour and 15 minutes. I booked a flight on JustFly.com--which I only booked because I saw "24-hour free cancellation" while I was booking. I knew I might have to change the departure date because of work, but there were only two plane...
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1.0
#1162323
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Booked with Justfly and my flight was changed without notice. Mind you that I have my whole family with me and it is a major hassle. It is impossible to get a hold of a customer service person to make things worse. I called 5 different numbers and they all were the...
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1.8
I liked
  • Price
I didn't like
  • No notification of change to flight schedule
#1160870
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