JustFly
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecRequest compensation and credit card charge reverse(booking number: 225-20*-***)
I booked a reservation from justfly.com ( booking number: 225-20*-***; Austrian airline confirmation number: 2SK2WE). I contacted your customer service on August 8th 2023 because my return flight was cancelled.
The answer from your customer service at that time was: there was no alternative flight available back to Montreal and I had to find my own way back from China to Montreal. The charges against my credit card will be reversed(see justflys email to me). I had no choice but to stay in China for 4 more days and spent $2,600 to book a British Airways flight from Hong Kong to Montreal.
I paid your company $2453.30 via my credit card but today I found that the charge was not reversed and the refund was only $1335.90. If the return flight is cancelled and the airline can not arrange an alternative flight, it should fully compensate the customer's cost over the confirmed scheduled flight.
I am waiting for your reply to my request and tell me what my rights are in this situation if the airline does not compensate for my losses.
Bangyan Liu
copy of the e-mail from fustfly.com to me (barrybliu@***.com) on 2023-08-14: WE'RE SAD YOUR PLANS DIDN'T WORK OUT
Your reservation with Austrian Airlines for your 30 May, 2023 trip to Shanghai Pudong International has been canceled as of 2023-08-14.
Charges against your credit card have been reversed.
Depending on your bank, please allow up to two billing cycles (6 to 8 weeks) before seeing a credit on your statement.
We'll be here for you when you're ready to book a new trip. For more details please visit your self-serve page.
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkBilling isue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonDeparture city mix up
Never again
User's recommendation: DO NOT BOOK
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerScammed customer
- Easy to book
- Nonstop updated flights you end up on a totally different airline
- Ripping people off
- Customer service scammed me
Preferred solution: Full refund
User's recommendation: You might get lucky, and arrive at your destination a few day late at least, but *** you will arrive someday.
Confirm flight
Preferred solution: Confirmation that my ticket is booked
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vienna, VirginiaI was not allowed to check-in on a confirmed ticket.
Hi there,
I had a round trip booking through justfly(Frontier Airline) from Washington DCA to San Diago on the May 17, 2023 (7AM). I booked doctor's appointment and Airb&b accordingly.
But I wasn't allowed to check-in on the flight date saying that I didn't have any ticket. The associate at the airport were not helpful at all. They were like they can't do anything, and that's why they don't care to resolve the issue. I tried to contact Justfly and Frontier airline for the next two hours but failed to connect with anyone.
This was the worst experience of my life.
My 8 days airb&b is non-refundable. I lost all that money and the Doctor's appointment, as well as ruined my schedule.
I
User's recommendation: I want a full refund on this flight, along with the insurances that I have on it.
Cancellation
- I always get good prices
- Difficult to get any resolution if there is a problem
- Or even make changes
Preferred solution: Full refund
User's recommendation: Make sure what you purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eugene, OregonCan’t find my credit.
User's recommendation: Don't use Justly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
I was corresponding back-and-forth via email upon submitting the last piece of paperwork requested. I have not heard back about my refund or next steps very unprofessional, misleading company
- Lie about cancellation insurance does not honor refund policy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haverstraw, New YorkPayment of check luggage
User's recommendation: Not to be recommended
Need to address issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was unable to board an international flight I purchased a ticket for due to the airline’s policy. I was not informed by Just Fly and lost $1300.
- Chat for customer service does not work
- Hung up on twice
- Denied access to an international flight with a valid ticket
Preferred solution: Full refund
User's recommendation: Do not ever purchase a ticket with JustFly!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioDuplicate order
- Prev
- 1
- ...
- 8
- 9
- 10
- 11
- 12
- ...
- 226
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If that's "worst experience" of your life, you're either very young, very lucky or both. Just wait awhile ; it gets much worse.