JustFly
Reviews and Complaints
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Verified Reviewer
Refund
I purchased a plane ticket with Justfly through Air Senegal and the flight was cancelled twice. Moreover, the airline, Air Senegal, changed my itinerary.
I did not receive an email confirmation about the second cancellation. Justfly's customer service will not provide me with accurate information about my refund. Air Senegal won't pick up their phone. Please, I need some assistance.
The latest changes to my itinerary stated that my flight would go to Dakar and I would have to find a connecting flight there myself.
The purchase was from JFK New York to Abidjan, not to Dakar. As of today, a refund in the amount of $1,283 has not been processed.
- No customer service
Preferred solution: Full refund
User's recommendation: Do not purchase any flight to Air Senegal
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Customer Service Assistance
I need to reschedule my flight. I purchased these tickets for my two children, aged 15 and 13, and I need to reschedule their flight for personal reasons.
I lost my phone so I do not have the flight confirmation number. I do not have access to the flight information due to me losing my phone.
- Great deal
- Not so great seats
Preferred solution: I would like to get a flight credit or reschedule my flight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
I had booked a flight and was told at ticketing that unbeknownst to me that Thailand changed their rules for entry(even though I just,just came back from there). I contacted(with great difficulty) a justfly agent(online) only to be told that ticket is non refundable-click.
FYIjustfly uses a 3rd party for disputes( GOOD *** luck with that. NEVER will book with them again(never say never right)!!!
- Cheap flights
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Use a different travel agent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to reach live person
I need a confirmation number for my flight in October. Unable to reach any
Human!
I tried to use texting, calling, app.
Google search and I have had no success with any of the above attempts.please email me my confirmation number for Leah J Rhoades snd Gloria J Koerner October 6th, 2024 and returning from Vegas October 10th, 2024. Email: joysie1968@***.com
- Possible low flights
- No customer service number where you can talk to live agent
Preferred solution: My confirmation number for my flights on Aligant Air or a full refund to my Affirm account!
New York, New York
Need to speak to customer service
Impossible to contact the customer service in person. Waste of time with not friendly website, chat, telephone.
My worst and frustrating experience!
It wasn't stated that I have to pay another $150 (75+75) for a normal checking baggage for an overseas trip.
Now when I reluctantly want to do it it's impossible. The carrier Swissair is the same deception Disappointed.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need a copy of my receipt
I lost my receipt through my email. Please send my travel receipt through my email at alwayshilo@***.com for my international travel to the Philippines. My name is Edwin Pabalate.
Preferred solution: I need a copy of my travel receipt please
Refund
My wife was admitted to the hospital and found out she has medical conditions so I cannot leave to my all guys trip
Preferred solution: Full refund
Ponce, Puerto Rico
Company offers no direct access to customer service
The company has moved the traditional customer service to a text messaging platform but that doesnt work. No email address or direct contact is provided.
User's recommendation: Try to contact the sales office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have been charged 2 time processing fee of $200
I have been charged a processing fee of $200 twice on my CC. I am still waiting for it to get cancelled. If not, I will have to call CC to get it cancelled.
Preferred solution: During the refund process. I have been charged 2 time @$200 I am waiting the the transaction will get canceled if not I have to ask CC for the same.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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Montreal, Quebec
Resolved: J'aimerai changer mon nom sur mon billet Isabelle Loiselle #FCJFVK
Company fixed the issue and I have been provided with apology. Changer mon nom car j’avais fait une erreur
Merci de résoudre mon problème j'ai fais une erreur j'ai mit deux fois mon nom de famille oui il me répond en texto problème à l'avoir en Français Isabelle Loiselle
jE NE SAIS PAS COMMENT METTRE LA PREUVE iSABELLE LOISELLE
User's recommendation: FAITES ATTENTION POUR NE PAS QU'IL Y ES D'ERREUR DE NOM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service ever
I called them; they said you have to go through the chat. I went through the chat; they said to wait 30 minutes. I waited 3 hours, then I called Noah, who answered and hung up on me when I asked for a supervisor.
Preferred solution: Full refund
Miami Beach, Florida
Cancellations
I just made a booking from Arizona to Philadelphia in the search bar. I was looking for the price that suited me so unconsciously I clicked on a ticket that for me will bring me according to my search.
After buying I realize that instead of sending me from Arizona to Philadelphia the ticket takes me From Phoenix to Trenton.
5 minutes later I asked for the cancellation of the ticket. I am denied it because I did not insure the ticket and it is very often said that I have 24 hours to cancel the ticket.
User's recommendation: I definitely stop paying for my tickets on their website
Oakland, California
I was not a pissed consumer
I have used just fly many times.
Whenever I book through them I can reach a live person. Every time I have booked they have always been very helpful and courteous.
I love this company. I guess just having someone live on the other end is very helpful.
Joann
User's recommendation: Use Just Fly for booking flights
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Refund not received 25020****
25020**** booking details Wrong number of customer service.
1200 qatari riyal
Loss my money
10 march I book but didn't receive ticket.
Today 31 march refund not receive.
Preferred solution: Full refund
User's recommendation: Don't book from justfly.com
Resolved: SCAM COMPANY-DO NOT USE!!
Company fixed the issue and I have been provided with apology. Contacted credit card company. They issued ful refund for my flight being cancelled 1 min after booking it!I will NEVER use Justfy again!
So I called them up to find out when I would be getting my refund. This was over a week ago. They said it would be issued within 48 hours. That was a lie.
I never received a booking number. They gave me a booking number, so when I called back later with that booking number to find out where my refund was nobody can find my reservation with that booking number. So I believe the booking number they gave me was just a fake one. Also, when I received my original confirmation email, it had the incorrect travel dates and times!
Thats pretty much when I knew that I had been scammed.
When you call just fly, they will put you on hold for 40 minutes and then come back and say they need to transfer you to the correct person but all they do is transfer you back into the original mainline. And unfortunately, I used a debit card :(
Please do not use them and spread the word if you can.
- Advertise cheaper prices than the airlines
- No refund even if airline cancels your flight
Preferred solution: Full refund
User's recommendation: Book directly through airline
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