Justfly Contact Information

  • (800) 717-5015

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Summary of Justfly Customer Service Calls

693 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
07:56 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact Justfly to Ask about:

Return/ Replace:

  • “Medical emergency. Need flight changed”
  • “Flight change”
  • “Change”

Activation/ Cancellation:

  • “To cancel tickets”
  • “Cancelar mi vuelo”
  • “Cancel my ticket”

Request for Information:

  • “Ask about a price on a up coming flight I booked through you.”
  • “Question about our lay over”
  • “I need to shorten my room reservation by one nite because flight leaves very early and motel owner told me to call you and make the request”

Refund:

  • “Want refund”
  • “For a refund”
  • “Refunds”

Payments and Charges:

  • “Possible billing dispute”
  • “Not sure if payment for flight went throughw”
  • “Charged me twice”

Product/ Service:

  • “Insurance”
  • “I need help buying tickets”
  • “Trying to book a flight”

Staff:

  • “Customer service”
  • “Talk to a customer service for not traveling”

Other:

  • “Update my flight dates”
  • “Change flight, i can't change my business flight”
  • “Inquire to change the flught date”

Justfly Rating Stats

2.0 out of 5 stars
based on 102 reviews
See all 159 reviews reviews

Rating stats

  1. 57 reviews
  2. 19 reviews
  3. 4 reviews
  4. 19 reviews
  5. 3 reviews

About Justfly

Top 5 Justfly Products

Website

Top 5 Likes about Justfly

Good prices, What i thought was gonna get, Treackey way of seting up rebooking, Price, Original price that wasnt matched at my flight credit

Top 5 Dislikes about Justfly

Bad customer service after a booking, Unhelpful staff and supervisors, No solutions and fine charged to the client, Customer service, Price changes with no adjustment

Top 5 Related Companies

Momentum Travel Group

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

Justfly reviews and complaints

Justfly is ranked 58 out of 588 in Travel Agencies category

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Justfly Stats

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Number of Reviews

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Number of Calls

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