Contact JustFly Customer Service
JustFly Phone Numbers and Emails
Toll-Free Number:
-
(800) 717-5015
Customer Service:
-
(800) 900-1431
JustFly Emails:
How to Contact Justfly Customer Service?
Most Popular Number:
| Total calls: 16 351 | Issues resolved: 472 | Last call: Dec 5, 2024 |
JustFly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustFly Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustFly is 8007175015. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as JustFly may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustFly Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustFly is 8007175015. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as JustFly may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call JustFly mainly because of return/ replace, request for information and activation/ cancellation.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact JustFly is support@justfly.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JustFly Website:
JustFly Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
250 Water Street, Suite 205B,
Summerside,
Prince Edward Island C1N 1B6,
Canada
JustFly Customer Service Reviews
One of the tickets I received misspelled the name of my son. Whether I call, text, or use their app, there is only a limited option of questions and a bot to provide answers.
None them include a name correction. I'm very worries that we won't be permitted to board the plane.
I seem to have no options to address this problem. How is this even legal?
How Good is JustFly's Customer Service?
Summary of JustFly Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JustFly?
Return/ Replace Question:
- “Change”
- “Change booking”
- “To. Change reservation with American Airlines”
Request for Information Question:
- “Confirmación de pago”
- “About my fly”
- “Pissed of with your misleading information”
Activation/ Cancellation Question:
- “Cancel reservations”
- “Canceling flights and refund money”
- “My flight was cancelled”
Refund Question:
- “Refund on a flight that you company canceled”
- “Refund”
- “Refund money”
Payments and Charges Question:
- “Fraudulent transactions”
- “Fraud payment”
- “Incomplete transaction”
Product/ Service Question:
- “To book a flight”
- “Complain”
- “Problem with booking”
Shipping and Delivery Question:
- “You attempted to tell us of a change to our upcoming booking. I was ill and did not get the information. We have two upcoming bookings. Please call back.”
- “I didn't receive a confirmation email”
- “24 hours later still Waiting for tickets to be issued!!”
Staff Question:
- “Need to speak to customer service”
- “Flight missed due to staff at counter”
- “Customer service”
Account Question:
- “I don't have my email ticket”
- “Verify flight”
- “Verify my reference number. When l used it, it say invalid”
Cards Question:
- “Card charges”
- “Flight schedule card issue”
- “Credit card info”
Website/ Application Question:
- “What 's this website all about ?”
- “Can't order my tickets on web site”
- “Website not working”
Other Question:
- “Need different date”
- “Flight to Istanbul 10/14/24 Ticket Reissue”
- “Me mandaron un mensaje”
Compare JustFly Customer Service To
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