Justfly Contact Information

  • (800) 717-5015

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Summary of Justfly Customer Service Calls

710 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
07:51 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact Justfly to Ask about:

Request for Information:

  • “Question on change flight”
  • “Need confirmation number”
  • “Ask for assistance for inquiry”

Return/ Replace:

  • “Medical emergency. Need flight changed”
  • “Flight change”
  • “Change”

Activation/ Cancellation:

  • “To cancel tickets”
  • “Cancelar mi vuelo”
  • “Cancel my ticket”

Refund:

  • “Want refund”
  • “For a refund”
  • “Refunds”

Payments and Charges:

  • “Possible billing dispute”
  • “Not sure if payment for flight went throughw”
  • “Charged me twice”

Product/ Service:

  • “I need help buying tickets”
  • “Insurance”
  • “Trying to book a flight”

Staff:

  • “Customer service”
  • “Talk to a customer service for not traveling”

Other:

  • “Lost passport”
  • “Need to change email address”
  • “My mother was rerouted to BVT. Can you help me find her?” , Review #1401541

Justfly Rating Stats

1.9 out of 5 stars
based on 104 reviews
See all 166 reviews reviews

Rating stats

  1. 59 reviews
  2. 19 reviews
  3. 4 reviews
  4. 19 reviews
  5. 3 reviews

Rating trend

About Justfly

Top 5 Justfly Services

Flight Booking, Customer Care, Room Booking

Top 5 Justfly Products

Website

Top 5 Likes about Justfly

Good prices, What i thought was gonna get, Treackey way of seting up rebooking, Price, Original price that wasnt matched at my flight credit

Top 5 Dislikes about Justfly

Bad customer service after a booking, Unhelpful staff and supervisors, No solutions and fine charged to the client, Customer service, Price changes with no adjustment

Top 5 Related Companies

Momentum Travel Group

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

Justfly reviews and complaints

Justfly is ranked 66 out of 624 in Travel Agencies category

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Justfly Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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