JustFly Phone Numbers and Emails

Toll-Free Number:

  • (800) 717-5015
    Toll-free

Customer Service:

  • (800) 900-1431

JustFly Emails:

Customer Service
Legal
Privacy Inquiries
media@justfly.com

JustFly Contact Information

JustFly Website:

JustFly Help Center:

Corporate Office Address:

JustFly Inc.
1521 West Concord Pike, Suite 301
Wilmington, Delaware 19803
United States

Other Info (opening hours):

Mailing Addres:

250 Water Street, suite 205B

Summerside,

Prince Edward Island C1N 1B6,

Canada

Edit Business Info

Customer Service Rating and Reviews

1.3 / 5
Bad
Clarine Exj
Refund complaint
1.0

My name is Alisa Da Costa Rodrigues. Just fly booking # 212-65*-***. Condor confirmation # 43C8LP. ON Aug 3rd, 2022 we were supposed to fly out with my family from Boston, MA (Flight 2039) to Fra...

Shatha N Xxy
Did not receive refund
5.0

Book number 204 17* *** .still waiting for my refund..I need it as soon as possible..I'm not working and I want it to buy medication...as the customer service said not take so long..so please ref...

Summary of JustFly Customer Service Calls

14.4K TOTAL
CALLS
08:34 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JustFly Customer Service?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancellation of a trip”
  • “I got email saying my flight was canceled”

Request for Information Question:

  • “About my ticket”
  • “Verification”
  • “Reschedule”

Return/ Replace Question:

  • “Flight change”
  • “Want to change ticket”
  • “Changing dates”

Refund Question:

  • “Refund”
  • “My refund for a flight cancellation”
  • “Refund, then get new flight”

Product/ Service Question:

  • “Booking issue”
  • “Book a flight”
  • “Insurance”

Payments and Charges Question:

  • “I was overcharged”
  • “Possible billing dispute”
  • “Why this additional charge of $64.00?”

Shipping and Delivery Question:

  • “Didn't get any update on my booking”
  • “Did not receive refund”
  • “Not received any ticket”

Staff Question:

  • “Customer service”
  • “I need to speak customer service”
  • “Need to speak to customer service”

Cards Question:

  • “To enter. Global entry card number”
  • “Error booking on card”
  • “Credit card issue”

Account Question:

  • “Account”
  • “I purchased a ticket from justfly.com, but when I checked my account it's showing that the money is withdrawn by a company whose name begins with Voyages”
  • “I can't create account and also modify my email address.”

Website/ Application Question:

  • “Seat assignments on flyasiana website”
  • “Website isn't allowing me to check in to my flight”
  • “Can't find my tickets on the British airways website”

Other Question:

  • “Put my up coming qantas miles over to Alaska airlines”
  • “Flight”
  • “Flight credit”

About

JustFly Terms of Service
To read more: https://www.justfly.com/pdf/termsandconditions.pdf
JustFly Privacy Policy
To read more: https://www.justfly.com/privacy-policy
Top JustFly Services

Flight Booking, Customer Care, Room Booking

Top JustFly Products

Website

JustFly Pros and Cons

Pros: Cheap flights, No pros, Good prices, Zero customer service, I cant think of any pros

Cons: Bad customer service after a booking, Customer service was long hold and no resolution, Customer service, Poor customer service, Non existent customer service

Related Companies

Momentum Travel Group

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

JustFly reviews and complaints

JustFly is ranked 171 out of 863 in Travel Agencies category

Area Served

USA, Europe, Canada, Worldwide, Other, Asia

Payment Methods

VISAAmerican ExpressMasterCardDiscoverPayPal

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