JustFly Phone Numbers and Emails

Customer Service:

  • (800) 717-5015
    Toll-free

JustFly Emails:

Customer Service
customercare@justfly.com
General Info
Legal
Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

JustFly Contact Information

JustFly Website:

JustFly Online Chat:

Corporate Office Address:

JustFly Inc.
1521 West Concord Pike, Suite 301
Wilmington, Delaware 19803
United States

Other Info (opening hours):

Mailing Addres:

Privacy Commissioner of Canada

250 Water Street, suite 205B

Summerside, PE

C1N 1B6 CANADA

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JustFly Rating Based on 623 Reviews

Rating details

1.6
more details
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Website

Rating stats

Rating trend

Summary of JustFly Customer Service Calls

4.8K TOTAL
CALLS
07:42 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JustFly Customer Service?

Activation/ Cancellation Question:

  • “Canceling flights”
  • “Need to cancel flight”
  • “Cancel reservation”

Request for Information Question:

  • “Request full refund”
  • “Issue about my flight back from Ouagadougou to Los Angeles”
  • “Have questions”

Return/ Replace Question:

  • “Change flight”
  • “Change a flight”
  • “Need to change tickets”

Refund Question:

  • “Refund on card”
  • “I still have not been refunded my money”
  • “Refund”

Product/ Service Question:

  • “My name is spelling wrong in your system”
  • “Use my travel credit to book a new flight”
  • “New to book a flight for a minor”

Payments and Charges Question:

  • “Something wrong with my payment”
  • “I see a charge on my card”
  • “Charges”

Staff Question:

  • “I need to speak customer service”
  • “Not allowed to fly with service dog though she has paprrs and has flown before”
  • “Customer service”

Shipping and Delivery Question:

  • “I did not get an Email with my upcoming trip”
  • “What size tv am i allow to carrie on plain”
  • “Didn't get any update on my booking”

Cards Question:

  • “My reservation os not going through my credit card that has enouhh redit”
  • “Credit card info”
  • “You guys took my money off my card and cancel my booking”

Website/ Application Question:

  • “Can't find a number on their site”

Account Question:

  • “Took $ from my account but didn't give a flight”

Other Question:

  • “Travel credit”
  • “Flights”
  • “Flight rebooking”

About

JustFly Terms of Service
To read more: https://www.justfly.com/pdf/termsandconditions.pdf
JustFly Privacy Policy
To read more: https://www.justfly.com/privacy-policy
Top JustFly Services

Flight Booking, Customer Care, Room Booking

Top JustFly Products

Website

JustFly Pros and Cons

Pros: Cheap flights, No pros, Zero customer service, Good prices, At time good prices

Cons: Customer service, Bad customer service after a booking, Customer service was long hold and no resolution, No support of paying customer to resolve cancellation issue, Bad customer service and they rip the customer off

Related Companies

Momentum Travel Group

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

JustFly reviews and complaints

JustFly is ranked 122 out of 861 in Travel Agencies category

Area Served

USA, Europe, Canada

Payment Methods

VISAAmerican ExpressMasterCardDiscover

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