Contact JustFly Customer Service
JustFly Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 717-5015
Customer Service:
-
1 (800) 900-1431
JustFly Emails:
Legal
Privacy Inquiries
support@justfly.com
media@justfly.com
JustFly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustFly Customer Service Rating
4.3 out of 5
Contact Method Distribution
87% phone, 13% email
Most Popular JustFly Phone Number
1 (800) 717-5015
Most Popular JustFly Email Address
support@justfly.com
Average Hold Time
00:01:18
Average Calls duration
8 minutes
Call Volume by Day
View full overview ›
JustFly Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| JustFly Customer Service Rating | 4.3 out of 5 |
| Contact Method Distribution | 87% phone, 13% email |
| Most Popular JustFly Phone Number | 1 (800) 717-5015 |
| Most Popular JustFly Email Address | support@justfly.com |
| Average Hold Time | 00:01:18 |
| Average Calls duration | 8 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| JustFly Live Agent Availability | 13% of callers successfully reach a real person |
| Common Reasons for Contact | Return/ replace, request for information and activation/ cancellation |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to JustFly | First and last name, order id or tracking number or phone number |
Call Volume by Day
How to Contact Justfly Customer Service?
Most Popular Number:
(800) 717-5015
| Total calls: 16 555 | Issues resolved: 475 | Last call: Mar 15, 2026 |
Contact Information
JustFly Website:
JustFly Help Center:
Corporate Office Address:
JustFly Inc.
1521 West Concord Pike, Suite 301
Wilmington,
Delaware
19803
United States
Other Info (opening hours):
Other Location:
250 Water Street, Suite 205B,
Summerside,
Prince Edward Island C1N 1B6,
Canada
Summary of JustFly Customer Service Calls
22.1K
TOTAL
CALLS
CALLS
08:14
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JustFly?
Return/ Replace Question:
- “To change my middle initial and my daughter lastname spelling”
- “To change my middle initial spelling and my daugher lastname spelling”
- “Modify return flight”
Request for Information Question:
- “Questions about a past flight”
- “Request refund”
- “Confirm booking”
Activation/ Cancellation Question:
- “Cancellation”
- “My flight get canceled”
- “Cancel flight insurance”
Refund Question:
- “Refund”
- “Flight refund”
- “Refund urgent!!”
Payments and Charges Question:
- “Am being charged for what I never used”
- “Billing inquiry”
- “Dispute”
Product/ Service Question:
- “Issue with a ticket I just purchased”
- “Make a reservation”
- “Error / refund”
Shipping and Delivery Question:
- “Delay”
- “Never received the united airlines confirmation for myself and Holly Beall”
- “I booked an flight yesterday and they take half of the money but did not receive my booking number and the flight was cancelled but take the money out of my back and I want to contact the customer service and they are asking for the booking number”
Staff Question:
- “I require wheelchair service to & from destination in airport”
- “Need to speak to customer service”
- “Flight missed due to staff at counter”
Account Question:
- “Need to recover ticket number”
- “I don't have my email ticket”
- “Verify flight”
Cards Question:
- “Card charges”
- “Flight schedule card issue”
- “Credit card info”
Website/ Application Question:
- “I cannot get on your website”
- “What 's this website all about ?”
- “Can't order my tickets on web site”
Other Question:
- “Trip not found”
- “Ticket sales”
- “Misspelled name”
Compare JustFly Customer Service To
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JustFly