Contact JustFly Customer Service
JustFly Phone Numbers and Emails
Toll-Free Number:
-
(800) 717-5015
Customer Service:
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(800) 900-1431
JustFly Emails:
How to Contact Justfly Customer Service?
Most Popular Number:
| Total calls: 16 419 | Issues resolved: 475 | Last call: Jun 12, 2025 |
JustFly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustFly Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustFly is 8007175015. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as JustFly may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JustFly Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JustFly is 8007175015. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as JustFly may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call JustFly mainly because of return/ replace, request for information and activation/ cancellation.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact JustFly is support@justfly.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JustFly Website:
JustFly Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
250 Water Street, Suite 205B,
Summerside,
Prince Edward Island C1N 1B6,
Canada
JustFly Customer Service Reviews
If you study the reviews in Redness . You will see.
They set up the system that they are only doing business with new bookings and get the credit cards for pay them. if you need customer support like a change flight, change tickets, after service such as refund or changing tickets it will never work
I bought extra luggage on 04/19/2025. After two days when i called i was told my card was declined i have to call my bank.
After talking to bank i called again i was told they are working on it. My money was withdrawn then i called so i was told yes transaction went through i can check on turkish airline. I called my airline they have no idea. So far after many call im told my query is red flag and they are working on it and they are expediting my request.
Confirmation email i received after buying extra luggage is showing failed luggage. I cant talk to anyone on phone. I get same ans i called. Im very frustrated.
I want extra luggage and since they withdraw money i cant buy directly from airline. If i know whats happening and how long it will take my airline to update my luggage info it will be fine. Im traveling in two week. They ate very polite but no correct ans, same ans i get every-time.
Live agent to talk with takes time but even he has same ans. Im going back and forth.
I need answers and resolve this issue asap. Thanku.
I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances. Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.
Pros: None
Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time.
One of the tickets I received misspelled the name of my son. Whether I call, text, or use their app, there is only a limited option of questions and a bot to provide answers.
None them include a name correction. I'm very worries that we won't be permitted to board the plane.
I seem to have no options to address this problem. How is this even legal?
How Good is JustFly's Customer Service?
Summary of JustFly Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JustFly?
Return/ Replace Question:
- “Itinerary was changed by airline”
- “Plane schedule has changed. Might cancel flight.”
- “Need return flight updated”
Request for Information Question:
- “Please send me my booking nimber:confirmation number for my flight on may 28 from chicago to calgary”
- “Bookings and reservations confirmations”
- “Checking are tickets”
Activation/ Cancellation Question:
- “To cancel cancellation protection fees”
- “Cancel reservation”
- “Cancel flight due to medical”
Refund Question:
- “Refund”
- “Refund money”
- “I wanna know what’s my refund money because i cancel my flight this coming march 1”
Payments and Charges Question:
- “I saw an unfamiliar transaction and am just inquiring”
- “Disputes with booking”
- “Billing for a ticket I did not make”
Product/ Service Question:
- “Purchase a tickets”
- “Problem with my flight”
- “Stuck at the airport without a ticket and had to pay again”
Shipping and Delivery Question:
- “You attempted to tell us of a change to our upcoming booking. I was ill and did not get the information. We have two upcoming bookings. Please call back.”
- “I didn't receive a confirmation email”
- “24 hours later still Waiting for tickets to be issued!!”
Staff Question:
- “I require wheelchair service to & from destination in airport”
- “Need to speak to customer service”
- “Flight missed due to staff at counter”
Account Question:
- “I don't have my email ticket”
- “Verify flight”
- “Verify my reference number. When l used it, it say invalid”
Cards Question:
- “Card charges”
- “Flight schedule card issue”
- “Credit card info”
Website/ Application Question:
- “What 's this website all about ?”
- “Can't order my tickets on web site”
- “Website not working”
Other Question:
- “Tickets”
- “Price match”
- “To book reservation”
Compare JustFly Customer Service To
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