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Summary of Justfly Customer Service Calls

580 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
08:09 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Justfly to Ask about:

Return/ Replace:

  • “Medical emergency. Need flight changed”
  • “Flight change”
  • “Change”

Activation/ Cancellation:

  • “Cancel flight”
  • “Cancel my ticket”
  • “I made reservations and they cancel them but I didn’t get my moneyback”

Request for Information:

  • “I need to shorten my room reservation by one nite because flight leaves very early and motel owner told me to call you and make the request”
  • “Ticket confirmation Tampa to Honolulu flight March”
  • “Question abaout payments”

Refund:

  • “Want refund”
  • “For a refund”
  • “Refunds”

Payments and Charges:

  • “Not sure if payment for flight went throughw”
  • “Charged me twice”
  • “Billing”

Product/ Service:

  • “Use my travel credit to book a new flight”
  • “I need help buying tickets”
  • “Trying to book a flight”

Staff:

  • “Customer service”
  • “Talk to a customer service for not traveling”

Other:

  • “Rental”
  • “Canvellation”
  • “Error”

About Justfly

Top 5 Justfly Products

Website

Top 5 Likes about Justfly

Good prices, What i thought was gonna get, Treackey way of seting up rebooking, Price, Original price that wasnt matched at my flight credit

Top 5 Dislikes about Justfly

Unhelpful staff and supervisors, No solutions and fine charged to the client, Customer service, Price changes with no adjustment, Lack of seating assignment

Top 5 Related Companies

Momentum Travel Group

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

Justfly reviews and complaints

Justfly is ranked 59 out of 558 in Travel Agencies category

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Justfly Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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