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Original review updated by user Sep 07, 2023

I am contacting you regarding your company literally abandoning me at Dulles airport ,without being able to speak to a representative who was not a virtual advisor that would keep dropping me after seconds. Do I need to get legal representative to sue you?

I was not responsible for a flight being grounded in Albuquerque , and my arrival in Dulles at midnight , when the airlines had left 8 pm .

They did not have any flights with that particular airlines for a further Two days. There was no means of obtaining food or water , without my having to go through security , without them confiscating liquids more than 2 ounces. I was forced to purchase additional airline ticket to get to London. My brother had passed away and all the family were waiting on the funeral arrangements , for my arrival.

Any attempts to contact a representative , was moot .

All phone numbers offered directed me to file on line . All on line service was repeatedly dropped after a few minutes , not allowing me to enter my problem.

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY.

Monetary Loss: $3000.

Preferred solution: Full refund.

JustFly Cons: Cannot ever get a hold of anybody at this site.

JustFly - Dispute #230817****72
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