The worst service ever!!! DON'T RECOMMEND!!!
I've booked a flight and got the confirmation email. After that, I booked hotels and so on...
Next morning, 8 hours later (why didn't you call me right away after the booking???) they sent me: "We were unable to process your credit card...". I was trying to re-enter my card number, I thought I made some mistakes, but after two attempts they canceled my booking... Why???
Later I figured it out, my debit card day limit was less than the price ($4K)...
But you confirmed me my booking 8 hours ago....!!!
I called customer service, asked them to hold the booking, I could pay from my account directly... My bank is across the road, I asked them to wait and hold this booking it just for 10 mins. Their telephone connection was really terrible, the mumbled me something from their prepared script (I really felt they didn't care my problems...). I asked to call me back, they asked me to hold on on the line and after one minute disconnected and nobody called me back again...
You don't care your customers!!!
You ruined my vacation!!!! I wasted money because of your stupid service! And wasted my time trying to call your absolutely careless employees within one hour!
Reason of review: Order processing issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.