JustFly - Fraudulent Enterprise

I purchased a ticket to Asia that included multiple legs each way. Justfly was the lowest bidder. However, throughout the booking process, I was nickel-and-dimed for every little thing, including each seat on every plane. By the time I completed the booking, the final price was higher than what the competitors had quoted to begin with.

But it didn't stop there. Shortly after booking, the first flight was canceled. I was rebooked on a flight 12 hours earlier, causing an unacceptable half-day layover between the first two legs.

I purchased a new ticket for the first leg and need the original ticket reissued, showing the first flight canceled. Here is the problem: one cannot reach a person at Justfly. There is no phone number; they do not respond to emails. There is only a chatbot that will infuriate you by taking you through endless loops without answering your questions.

I reached out to China Airlines, which is another airline on my ticket. They have been sending emails to Voyzant, which apparently is a ticket wholesaler behind Justfly. They are not getting their emails answered either!

As it turns out, Justfly got sued in CA Superior Court in 2019 for 'engaging in unlawful, unfair, and fraudulent business practices, including charging deceptive, false, and hidden fees, using misleading disclosures, and employing bait-and-switch advertising tactics.' The lawsuit also noted that Justfly had accumulated over 2,000 consumer complaints with the Better Business Bureau, Federal Trade Commission, and U.S. Department of Transportation in just two years—more than any other online travel agency, including major competitors like Expedia and Priceline.