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JEAN J Mgq
Verified Reviewer

How can I get my refund?

Top question

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Guest

Refund how do I receive my refund from your company please I flew last year in may I’ve still but recurved it

Guest

I thought I made reservations with American Airlines but it didn’t confirm! I need a refund from Justfly for the selection of seats!

Maggie Grant
Travel Expert

According to the JustFly Faq page, in order to cancel your booking, you should:
  • Sign in to My Bookings from the homepage;
  • Select View My Booking;
  • In the Menu on the left select Cancel Booking;
  • At this point, you will be presented with available options, depending on the airline policy, which may include a refund and/or a Cancellation Without Refund;
  • Once decided please proceed by selecting View Details;
  • To complete your request, please confirm all the details and select a method of payment;
  • Once you have confirmed all the information and selected a method of payment select Submit and the request will be complete.

If you are eligible for a refund and have chosen the refund option, JustFly will immediately initiate the refund process.
Once your refund is processed, your financial institution may take up to 7 days to issue the credit to your account, and up to 2 billing cycles for the credit to show on your statement.

"JustFly will immediately initiate the refund process" Not in the slightest. Justfly is a dishonest OTA (check this site and many other review sites.

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Sandra C Udo

Change flight

Is there Fee change flighttime on same day to later flight same day looking ho later trying get cust svs its impisdible get snyone on phones help Please b

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1 comment
suhir

Hello Dear There was an error during the flight reservation, when i made the reservation the return flight Time changed and i do not konw the reason. please change the flight time back from Baltimore to zurich instead of 8 pm , the travel will be in the morning because i have to arrive in switzerland on saturday because in sunday i have to work . My regards Suhir Schuetz Booking Nr. 223-99*-***

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Gene C Yqu
Verified Reviewer

Using a JustFly Credit voucher from a cancelled flight

In my just fly account it acknowledges i have a credit but will only let me use it by calling customer service. Ive tried NUMEROUS times waiting as long as 1 hour and 20 minutes and gave up. Does anyone every answer?!!

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1 comment
Erica C Ghn

Same issue here. They answered after 1-4 hours of waiting usually. Always takes forever to get ahold of someone.

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Vecy S

About refund

How long does it take to get my refund from a cancelled ticket?and I didnt get any email about it as well!

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1 comment

It took me over 9 months, and never got it. If you can dispute it with your credit card company then I would that.

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Sahir H

Do 2 years old get their own luggage

When I got the confirmation email. I didn’t see any luggage information for my child.

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1 comment
Maggie Grant
Travel Expert

Children not occupying a paid seat are not given a checked baggage allowance on most U.S. domestic airlines. Luggage will be checked with the child's parents' luggage and will be subject to the extra baggage fees charged by the airline.

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Liscole Y

Can I get a refund?

Canceled my flight due to up in number from convid. Omg.

Just had me pay $800 extra to cancel and now is charging another $800 to re-book.

Am in tears!!! Why

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1 comment
Maggie Grant
Travel Expert

According to JustFly Terms and Conditions, JustFly fees are charged on a per-passenger, per-ticket basis in the currency of the related booking and are generally non-refundable. Travel Service Providers may charge fees in connection with your booking or, to the extent permitted, any cancellation, change, or refund thereto.
Unfortunately, the website does not provide any information about refunds for rebooking. Please contact JustFly Customer Service by phone at (800) 717-5015 or by email at customercare@justfly.com and ask for assistance with your issue.

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Michelle M Mrs
Verified Reviewer

How can I get my refund?

Dear JustFly: Hope you and your family are staying safe and healthy! We are writing about our flight reservation # 168-38*-***, round trip flights for a family of 4 people (Michelle Mai, Stanley Siu, Natalie Siu, and Edwin Siu) from SFO to PPT on 5/29/2020, returning on 6/11/20.

We received flight cancellation notification from French Bee Airlines on 4/20/20 that our flights are cancelled due to COVID 19. Regulations in the U.S., Europe and elsewhere require airlines to fully refund fares paid by customers when the airline cancels their flight. Since we purchased the tickets through your agency, we request that you process our full refund for this reservation. Thank you for your immediate attention to this matter!

Stay safe and healthy!

DOT clarifies flight refund rules The US Department of Transportation has issued an enforcement notice, reminding airlines that they need to refund passengers in the event that their flights are cancelled, or there are significant schedule changes. As the enforcement notice states: Customers are entitled to a cash refund when the airline cancels a scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered This applies for flights operated by US and foreign airlines to, within, or from the United States.

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Maggie Grant
Travel Expert

According to the JustFly support section, as a travel agency, JustFly is bound by airline rules, policies and restrictions. When you request a refund with JustFly, they should cancel your booking and should handle fulfilling your request with the airline on your behalf.
Please note that not all airlines are offering refunds, please go to justfly.com/account/itinerary to see if you are eligible. All modifications on reservations purchased prior April 1st 2020 including refund are subject to 35$ handling fee.
To get more information about the JustFly refund policy, please contact the JustFly customer care team by phone at (800) 717-5015 or via the support form on the PissedConsumer website.

Guest

I purchase my tickets wat before April 2020 (9/2019) and I’m still being charged $35 handling fee for just processing a credit. This company is ripping people off left and right! Worst company ever!!!

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Larry R Cwi

Can expiration date on travel voucher be extended?

Had to cancel flight due to virus. Given voucher. Time frame to use voucher to short .

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Maggie Grant
Travel Expert

According to the JustFly 'COVID-19 Virus Preventative Measures' article, when cancelling the flight due to COVID-19, you may book new flights at a later date within the airline’s requirements, which is typically 1 year after the date of purchase but could be extended due to COVID-19 outbreak.
To get more information on how to extend the travel voucher, please contact the airline or JustFly customer care team by phone at (800) 717-5015 or via the support form on the PissedConsumer website.

Rocio L

Don’t bother their customer service rep will just be rude, speak broken English and hang up on you when you ask to speak to a supervisor! Horrible service

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Elton B Nvm
Verified Reviewer

How can I get refund for a ticket I did not use?

I purchase a round trip ticket through Just fly for my daughter however do yo the Coronavirus my daughter had to cut her stay short. When she tried to use the return ticket and have it exchange just fly told her no and told her she had to purchase another ticket.

Ticket number 173-61*-***. I need my refund for the return ticket that my daughter was not able to use.

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1 comment
Maggie Grant
Travel Expert

Due to the current situation, it may be quite difficult to get a refund and call the company. Try to contact JustFly customer service directly.

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Carolina D Qwn
Verified Reviewer

How can I cancel and get refund?

E ticket no.160-744****302

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1 comment
Maggie Grant
Travel Expert

According to JustFly cancellation policy, in order to cancel your flight you should Sign in to booking page, In the menu, click on Cancel Booking. Follow the instructions. Some flights are eligible for a full refund if you cancel the same day, while other fares are non-refundable. If you cancel a non-refundable fare, you may be eligible for travel credit.

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Miriam F Fvq

Why I have to many charges n credit card?

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1 comment
Maggie Grant
Travel Expert

Your question is rather specific. It is better to contact JustFly customer support by phone at 800- 717-5015 or by email at customercare@justfly.com

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Wael F Wso

I have missed my flight going back to Miami from Toronto , can I get different flight , later like this Monday

Just Fly ref # 140 69* *** I have purchased insurance , on this flight , Is it possible to get flight out this coming Monday April 1st late or Tuesday 2nd April mid day Please advise

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1 comment
Irene Moore
Shopping Expert

You question seems to be quite specific. The best way to get the answer is to contact JustFly Customer Service by phone at (800) 717-5015 or by email at customercare@justfly.com and ask for assistance.

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Yodannis

Tiempo de esperA

Que tiempo debo esperar?

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1 comment
Irene Moore
Shopping Expert

If you need any assistance, you can contact JustFly Customer Service by phone at (800) 717-5015 or by email at customercare@justfly.com and ask their customer support representatives for assistance.

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Yodannis

Cambiar un vuelo

Quisiera cambiar la fecha de un vuelo y no me lo permite llamo y me atienden en Inglés no en español por favor necesito su ayuda

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1 comment
Irene Moore
Shopping Expert

If you need any assistance, you can contact JustFly Customer Service directly via Contacts tab on Pissed Consumer.

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Cjmanuel

Luggage

If we each just bring a bag.is there a charge for luggage?

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1 comment
Irene Moore
Shopping Expert

According to JustFly website, your JustFly ticket includes the following:
  • 1 standard cabin bag
  • 1 additional item of under seat cabin baggage, such as laptop or handbag
  • Avios points


Optional extras which are available at a fee:
  • Add hold luggage
  • Choose your seat
  • Ticket flexibility
  • Ticket changes
  • Food and Drink on board

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Suzanne L Zhz

Carry on bag

Do I need to pay for my carry on bag or is it included with my flight?

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1 comment
Irene Moore
Shopping Expert

According to JustFly Customer Service, your ticket includes 1 standard cabin bag, 1 additional item of underseat cabin baggage, and avais points. If you need to add hold luggage, you’ll have to pay extra fees.

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Patricia O Klh

my flight was cancelled

I need to know what to do if my flight was cancelled

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1 comment
Irene Moore
Shopping Expert

According to JustFly Terms and Conditions, changes to flight schedules, including flight cancellations, can occur for the number of reasons, including bad weather, mechanical problems, crew issues, and civil unrest. When schedule changes occur, JustFly notifies their customers of any changes to their itinerary, by phone and/or email and provides assistance with providing available options based on airline guidelines. However, sometimes the airline does not provide advance notice of the change or cancellation. For this reason, it is your responsibility to reconfirm your flight directly with the company or with the airline 72 hours prior to your scheduled departure, as well as 24 hours prior to your scheduled flight date to safeguard against any potentially missed flights. if you don’t find out about the schedule changes, including cancellations until 24 hours prior to departure or if you’re already at the airport, or you are in-between flights, JustFly strongly recommends you work directly with the airline staff to understand your options for alternative transportation, as they are better placed to facilitate an efficient and expeditious solution.

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Tasheka R

Cancel my booking

I need to cancel my flight. My name is Tasheka Ricketts. How soon will the refund become available in my account?

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1 comment
Irene Moore
Shopping Expert


JustFly's FAQ indicates that customers can cancel tickets, but there is no guarantee of a refund, and fees may be charged. Please check out comprehensive information on this issue given in the article JustFly VS ASAP Tickets VS ExploreTrip.

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KEVIN M Twr
Verified Reviewer

justfly customer service number 6320

what is justfly customer service number 6320. can anyone let me know

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0 comments
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Darick Bzi

deleting account

how do I do this without a confirmation number? I can't get any help

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