JustFly Questions and Answers
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How can I get my refund?
Using a JustFly Credit voucher from a cancelled flight
In my just fly account it acknowledges i have a credit but will only let me use it by calling customer service. Ive tried NUMEROUS times waiting as long as 1 hour and 20 minutes and gave up. Does anyone every answer?!!
how do i use a flight promo code
i want to book a flight for today
is there last min deals?
Refund amount still I can’t get why
Hello This is Sanjok Acharya I need my refund amount from Kathmandu - New York flight . Just fly already charge 75 $ from my account but still I can’t get my refund .
I am try to Cindy just fly but phone num is very high volume . My contact num 917495**** thank you
I get different tickets from the one I buy
Good morning, Me and my friend book lest night a tickets. The confirmation email and receipt was with correct tickets.
The second email with the ticket was different. Please see attached. The reason we book this ticket is because her kids is coming back with this flight. Can you please help us we need the flight from confirmation email.
The only flight who need to be change is United 9841 to Austrian 90 and United 9842 to Austrian 89. Mush appreciated Lidija
Never received refund as credit card was cancelled. Need to update info for refund.
Letter sent from JUst Fly to us ( Sam and Sherrill Stangl) on Dec. 11, 2020 regarding our reservation to NZ had been cancelled and charges to our credit card were reversed.
We never received the refund and now we have cancelled the card. Please advise how we can receive this refund.
HOw cvan I get a full refund for my flight that never went through?
My flight was delay more than 9 hours last 6/12/21. Frontier L62YEY Just Fly 194-699*-*** I am requesting a dull refund and free tickets for one year due to inconvenience. I was not able to be present on my little sister 50th birthdays and today I am going to my PT due to lower back pain aggravation.
How can I get my itinerary update ?
Como puedo obtener my rembolso
La compañía justfly nos yambo para cancelar nuestro vuelo y quisiéramos saber como obtenemos nuestros ticket de vuelta o si nos pueden reembolsar el dinero he estado yamando muchas beses y me ponenen en lista de espera hasta por mas de 4 horas y nadie responde al telefono
How long does it take to get my refund from a cancelled ticket?and I didnt get any email about it as well!
I want to know why we would be traveling through different companys? My other question its why i cant select my seats
I am trying to buy a flight but i want to know why it dont let me select my seat or they give me the seat on the airport nad why would be traveling through different companies one its spirit and frontier
Do 2 years old get their own luggage
When I got the confirmation email. I didn’t see any luggage information for my child.
I want speak to the customer service
I want change my flight but l donot know how to connect to the customer services can l get call back on my personal number as soon as possible.
Can I get a refund?
Canceled my flight due to up in number from convid. Omg.
Just had me pay $800 extra to cancel and now is charging another $800 to re-book.
Am in tears!!! Why
What happen to my flight
I was late for the flight on Friday your rep told me I have a return flight so all I need to do is get their now I’m in Orlando trying to go home to New York and the airline said because I did not use the first part I can’t use the second part can you tell me what am I to do now my flight is 1144 this morning Monday 9 th
“Didn't get the itinerary numbers yet for my flight.how do I get it?
How can I get my refund?
Dear JustFly: Hope you and your family are staying safe and healthy! We are writing about our flight reservation # 168-38*-***, round trip flights for a family of 4 people (Michelle Mai, Stanley Siu, Natalie Siu, and Edwin Siu) from SFO to PPT on 5/29/2020, returning on 6/11/20.
We received flight cancellation notification from French Bee Airlines on 4/20/20 that our flights are cancelled due to COVID 19. Regulations in the U.S., Europe and elsewhere require airlines to fully refund fares paid by customers when the airline cancels their flight. Since we purchased the tickets through your agency, we request that you process our full refund for this reservation. Thank you for your immediate attention to this matter!
Stay safe and healthy!
DOT clarifies flight refund rules The US Department of Transportation has issued an enforcement notice, reminding airlines that they need to refund passengers in the event that their flights are cancelled, or there are significant schedule changes. As the enforcement notice states: Customers are entitled to a cash refund when the airline cancels a scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered This applies for flights operated by US and foreign airlines to, within, or from the United States.
Can expiration date on travel voucher be extended?
Had to cancel flight due to virus. Given voucher. Time frame to use voucher to short .
How can I get refund for a ticket I did not use?
I purchase a round trip ticket through Just fly for my daughter however do yo the Coronavirus my daughter had to cut her stay short. When she tried to use the return ticket and have it exchange just fly told her no and told her she had to purchase another ticket.
Ticket number 173-61*-***. I need my refund for the return ticket that my daughter was not able to use.