0 symbols (min 100)
Submit answer
Question:
Top Question
#63373

How can I get my refund?

0 symbols (min 100)
Answer:
by #2169154

Refund how do I receive my refund from your company please I flew last year in may I’ve still but recurved it

by #2043052

I thought I made reservations with American Airlines but it didn’t confirm! I need a refund from Justfly for the selection of seats!

by #1988478

According to the JustFly Faq page, in order to cancel your booking, you should:
  • Sign in to My Bookings from the homepage;
  • Select View My Booking;
  • In the Menu on the left select Cancel Booking;
  • At this point, you will be presented with available options, depending on the airline policy, which may include a refund and/or a Cancellation Without Refund;
  • Once decided please proceed by selecting View Details;
  • To complete your request, please confirm all the details and select a method of payment;
  • Once you have confirmed all the information and selected a method of payment select Submit and the request will be complete.

If you are eligible for a refund and have chosen the refund option, JustFly will immediately initiate the refund process.
Once your refund is processed, your financial institution may take up to 7 days to issue the credit to your account, and up to 2 billing cycles for the credit to show on your statement.

by #2022215

"JustFly will immediately initiate the refund process" Not in the slightest. Justfly is a dishonest OTA (check this site and many other review sites.

View more answers (3) Hide answers Give your answer Answer
Question:
#133853

Change flight.

Is there Fee change flighttime on same day to later flight same day looking ho later trying get cust svs its impisdible get snyone on phones help Please b

0 symbols (min 100)
Answer:
by #2312481

Hello Dear There was an error during the flight reservation, when i made the reservation the return flight Time changed and i do not konw the reason. please change the flight time back from Baltimore to zurich instead of 8 pm , the travel will be in the morning because i have to arrive in switzerland on saturday because in sunday i have to work . My regards Suhir Schuetz Booking Nr. 223-99*-***

View
Give your answer Answer
Question:
#76795

Using a JustFly Credit voucher from a cancelled flight.

In my just fly account it acknowledges i have a credit but will only let me use it by calling customer service. Ive tried NUMEROUS times waiting as long as 1 hour and 20 minutes and gave up. Does anyone every answer?!!

0 symbols (min 100)
Answer:
by #2053982

Same issue here. They answered after 1-4 hours of waiting usually. Always takes forever to get ahold of someone.

View
Give your answer Answer
Question:
#69267

About refund.

How long does it take to get my refund from a cancelled ticket?and I didnt get any email about it as well!

0 symbols (min 100)
Answer:
by #2022214

It took me over 9 months, and never got it. If you can dispute it with your credit card company then I would that.

View
Give your answer Answer
Question:
#64966

Do 2 years old get their own luggage.

When I got the confirmation email. I didn’t see any luggage information for my child.

0 symbols (min 100)
Answer:
by #2003634

Children not occupying a paid seat are not given a checked baggage allowance on most U.S. domestic airlines. Luggage will be checked with the child's parents' luggage and will be subject to the extra baggage fees charged by the airline.

View
Give your answer Answer
Question:
#60383

Can I get a refund?Canceled my flight due to up in number from convid. Omg.

Just had me pay $800 extra to cancel and now is charging another $800 to re-book.

Am in tears!!! Why

0 symbols (min 100)
Answer:
by #1976140

According to JustFly Terms and Conditions, JustFly fees are charged on a per-passenger, per-ticket basis in the currency of the related booking and are generally non-refundable. Travel Service Providers may charge fees in connection with your booking or, to the extent permitted, any cancellation, change, or refund thereto.
Unfortunately, the website does not provide any information about refunds for rebooking. Please contact JustFly Customer Service by phone at (800) 717-5015 or by email at customercare@justfly.com and ask for assistance with your issue.

View
Give your answer Answer
Question:

How can I get my refund?Dear JustFly: Hope you and your family are staying safe and healthy! We are writing about our flight reservation # 168-38*-***, round trip flights for a family of 4 people (Michelle Mai, Stanley Siu, Natalie Siu, and Edwin Siu) from SFO to PPT on 5/29/2020, returning on 6/11/20.

We received flight cancellation notification from French Bee Airlines on 4/20/20 that our flights are cancelled due to COVID 19. Regulations in the U.S., Europe and elsewhere require airlines to fully refund fares paid by customers when the airline cancels their flight. Since we purchased the tickets through your agency, we request that you process our full refund for this reservation. Thank you for your immediate attention to this matter!

Stay safe and healthy!

DOT clarifies flight refund rules The US Department of Transportation has issued an enforcement notice, reminding airlines that they need to refund passengers in the event that their flights are cancelled, or there are significant schedule changes. As the enforcement notice states: Customers are entitled to a cash refund when the airline cancels a scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered This applies for flights operated by US and foreign airlines to, within, or from the United States.

0 symbols (min 100)
Answer:
by #1860104

According to the JustFly support section, as a travel agency, JustFly is bound by airline rules, policies and restrictions. When you request a refund with JustFly, they should cancel your booking and should handle fulfilling your request with the airline on your behalf.
Please note that not all airlines are offering refunds, please go to justfly.com/account/itinerary to see if you are eligible. All modifications on reservations purchased prior April 1st 2020 including refund are subject to 35$ handling fee.
To get more information about the JustFly refund policy, please contact the JustFly customer care team by phone at (800) 717-5015 or via the support form on the PissedConsumer website.

by #1864958

I purchase my tickets wat before April 2020 (9/2019) and I’m still being charged $35 handling fee for just processing a credit. This company is ripping people off left and right! Worst company ever!!!

View more answers (1) Hide answers Give your answer Answer
Question:
#38380

Can expiration date on travel voucher be extended?Had to cancel flight due to virus. Given voucher. Time frame to use voucher to short .

0 symbols (min 100)
Answer:
by #1862623

According to the JustFly 'COVID-19 Virus Preventative Measures' article, when cancelling the flight due to COVID-19, you may book new flights at a later date within the airline’s requirements, which is typically 1 year after the date of purchase but could be extended due to COVID-19 outbreak.
To get more information on how to extend the travel voucher, please contact the airline or JustFly customer care team by phone at (800) 717-5015 or via the support form on the PissedConsumer website.

by #1864951

Don’t bother their customer service rep will just be rude, speak broken English and hang up on you when you ask to speak to a supervisor! Horrible service

View more answers (1) Hide answers Give your answer Answer
Question:
#35515

How can I get refund for a ticket I did not use?I purchase a round trip ticket through Just fly for my daughter however do yo the Coronavirus my daughter had to cut her stay short. When she tried to use the return ticket and have it exchange just fly told her no and told her she had to purchase another ticket.

Ticket number 173-61*-***. I need my refund for the return ticket that my daughter was not able to use.

0 symbols (min 100)
Answer:
by #1842533

Due to the current situation, it may be quite difficult to get a refund and call the company. Try to contact JustFly customer service directly.

View
Give your answer Answer
Question:

How can I cancel and get refund?E ticket no.160-744****302

0 symbols (min 100)
Answer:
by #1831864

According to JustFly cancellation policy, in order to cancel your flight you should Sign in to booking page, In the menu, click on Cancel Booking. Follow the instructions. Some flights are eligible for a full refund if you cancel the same day, while other fares are non-refundable. If you cancel a non-refundable fare, you may be eligible for travel credit.

View
Give your answer Answer
View more (49)
Ask a Question About JustFly
0 symbols (min 100)