Justfly Reviews and Complaints
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Customers don't like
- Bad customer service after a booking
- Unhelpful staff and supervisors
- No solutions and fine charged to the client
Customers like
- Good prices
- What i thought was gonna get
- Treackey way of seting up rebooking
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I just want to find my Mother. These things happen. It's not your fault for the weather, nor mechanical difficulties. She had wheelchair assistance and I understand that ended when the flight was re routed. I am working with American Airlines, who she is a retired...
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I got completely ripped off. No where in the receipt that said there was a booking fee. The actual flight is roughly $240 but the booking fee just to use their site is almost $100. If I booked directly from the airline, I would've saved that $100. I tested it both ways...
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I was on line booking airline tickets Newark to Orlando on Justfly internet site. After entering All information, including credit card. I was at the final screen, ready to get tickets , and on the screen, the screen flashes,price goes up from $640 to $3,900.00!!! I...
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I booked a flight for travel from Reno to Denver for 1/11/18 and return on 1/15/18. Made the reservation through Justfly on 10/14/17. I had to cancel my trip and was charged $75 for the cancellation. I was given a flight credit of $238.55. I called the customer service...
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Justfly - Changed price
5 tickets to Florida.$640 . After credit card, pick seats price goes to $3,900. After pissed consumer they offered $1,600 for 2 hour window. Did not try to get price, was afraid they would change price at last minute again.
I was looking for flights to Orlando, from Newark, New Jersey . We are 5 passengers. After looking for days, I found very reasonable flights, on the Justfly web site. Entered ALL the information for the total of $640. Picked the seats,entered the credit card and before...
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I didn't like
- Dishonest- price gouging-false adds
- Abysmal customer service dishonest
Justfly - Wrong last name
Call back during airlines bussiness hours
On September 4th we had flight plans to return to the United States from Panama City. However; even though we checked into our flight we were denied boarding with the explanation that our flight had been cancelled. We were told this was because we had not boarded our...
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Resolved
Resolved: Justfly - Rip Off!!!!
I booked a first class trip with Justfly.com. I then had to change my departure date. When they rebooked the flight they downgraded me to main cabin. When I discovered this, I called them back and notified them of their mistake. They "tried" to fix it and then told me...
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I didn't like
- Customer service was long hold and no resolution
Justfly - Never got answer
I tried to get back to them on the phone, email, and didnt get response from them at either one of the telephones. I ended up loosing the flight and the money I paid.
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We have spent over 12 hours on the phone over a credit we should have for $2,000.00 for a trip we had to cancel last year. we are trying to rebook and they refuse to use our c...