JustFly

JustFly is a scam! I booked 6 tickets (2 adults & 4 children) to Bangkok via Xiamen Airlines.

Paid for the tickets well in advance and received what I thought was confirmation. When I arrived at the airport, the only ticket showing available was my 4-year-old. The airline could not find the other tickets. I was at the ticket counter for well over an hour.

I spoke with the airline and they blamed JustFly. We missed our flight and I was stranded at the airport with 4 small children. I waited in queue with JustFly for over 30 hours and when I finally spoke with someone, they blamed the airline. I requested a supervisor who called me 48 hours after the incident and again blamed the airline for separating the tickets.

So I have the airline pointing fingers at JustFly and JustFly pointing fingers at the airline. I couldn't take my flights due to no fault of my own and I was stranded in an unknown city. The supervisor offered no solution.

No one is helping me and I'm scammed out of $2000.00 on tickets that we couldn't use. I don't understand how they can operate like this.

I booked a ticket through JustFly, with the flight operated by Qatar Airways. Due to the conflict in the Middle East, my return flight from Saudi Arabia to the U.S.

was cancelled on March 13. A refund was supposedly initiated, but more than two months later, I still have not received my money. I have called JustFly multiple times, often waiting hours just to speak to someone. Each time, I am told the refund is still in process.

They then requested bank statements to open an investigation, which I provided, and later asked for additional statements, delaying the process even further. This feels like unnecessary stalling and poor handling of a legitimate refund.

I booked an Emirates flight through this agency, and Emirates said you are eligible for a full refund, but Just Fly ate my money and they are telling me the reason they have is the airline's penalty. Because of the war, Emirates cancelled the flight to Dubai; it's not my problem.

My family and I were ready to fly, but Just Fly considers this a normal situation and simply tells me it's an airline charge. The airline said we don't take any money for this situation. They are ready to give a full refund, but the Just Fly people are not picking up the phone; I held for 5 hours and it was a big torture. The night was horrible and sleepless.

Don't book the ticket through Just Fly; they are super crazy and greedy for money. They don't care about customers.if flight got cancelled they need to give full refund but they gave partial amount of 2k instead of paying 3k , they are telling 300 dollars each airtime penalty for my 3 tickets and I lost 938 dollars. This is unbelievable.

Last 14 years Iam travelling I dont have any issues with other agencies but these people trust me sucking blood. Feb 3rd 2026 sleepless and horrible night just fly its time to stop business, you are not fit for this.without customers there is no business mind it plz

I purchased a ticket to Asia that included multiple legs each way. Justfly was the lowest bidder. However, throughout the booking process, I was nickel-and-dimed for every little thing, including each seat on every plane. By the time I completed the booking, the final price was higher than what the competitors had quoted to begin with.
But it didn't stop there. Shortly after booking, the first flight was canceled. I was rebooked on a flight 12 hours earlier, causing an unacceptable half-day layover between the first two legs.
I purchased a new ticket for the first leg and need the original ticket reissued, showing the first flight canceled. Here is the problem: one cannot reach a person at Justfly. There is no phone number; they do not respond to emails. There is only a chatbot that will infuriate you by taking you through endless loops without answering your questions.
I reached out to China Airlines, which is another airline on my ticket. They have been sending emails to Voyzant, which apparently is a ticket wholesaler behind Justfly. They are not getting their emails answered either!
As it turns out, Justfly got sued in CA Superior Court in 2019 for 'engaging in unlawful, unfair, and fraudulent business practices, including charging deceptive, false, and hidden fees, using misleading disclosures, and employing bait-and-switch advertising tactics.' The lawsuit also noted that Justfly had accumulated over 2,000 consumer complaints with the Better Business Bureau, Federal Trade Commission, and U.S. Department of Transportation in just two years—more than any other online travel agency, including major competitors like Expedia and Priceline.

I want to warn other travelers about the deceptive billing practices of JustFly.com

I booked a flight where the "Total Price" displayed and confirmed at checkout was $1411.31. However, after authorizing the transaction, I discovered I was actually charged $1561.59.

The Hidden Fees:

Without my consent, JustFly added two unauthorized charges that were never included in the final total shown to me:

* Seat Request Fee: $56.28

* Paid Seats: $94.00 (Fees for seats I did not even ask for)

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This is a classic "bait and switch" tactic. They lure customers in with a lower total to secure the booking, then silently tack on secondary service fees and seat charges after the payment is authorized.

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When I called to dispute these undisclosed amounts, I was told they are "non-refundable."

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This is my first and the last experience with JustFly.

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justfly.com Booking Number: 295-71*-***