JustFly

I bought extra luggage on 04/19/2025. After two days when i called i was told my card was declined i have to call my bank.

After talking to bank i called again i was told they are working on it. My money was withdrawn then i called so i was told yes transaction went through i can check on turkish airline. I called my airline they have no idea. So far after many call im told my query is red flag and they are working on it and they are expediting my request.

Confirmation email i received after buying extra luggage is showing failed luggage. I cant talk to anyone on phone. I get same ans i called. Im very frustrated.

I want extra luggage and since they withdraw money i cant buy directly from airline. If i know whats happening and how long it will take my airline to update my luggage info it will be fine. Im traveling in two week. They ate very polite but no correct ans, same ans i get every-time.

Live agent to talk with takes time but even he has same ans. Im going back and forth.

I need answers and resolve this issue asap. Thanku.

Hello Sir or Madam,

I bought my ticket online on the Justfly.com website and made a mistake on the date while buying my ticket from Memphis, Tennessee, to Banjul, The Gambia, booking number 271-08*-*** at $1,561.00. I discovered my mistake within 30 minutes and started corresponding with the virtual help desk, explaining my mistake and asking for a refund or changes from March 3rd to April 3rd. The agent answered that they would take care of the issue for me. The following day, I kept calling, but they directed me to the virtual help desk again and refused to answer my calls. Afterward, I got an answer from another person on the other end stating that they were aware of my issue and demanded a cancellation fee of $395.00. They immediately took the money from my account from the debit card I bought a ticket with. They told me they would refund my money in 5 to 10 days. I waited for more than two weeks without any money in my account. I called customer service numerous times and got conflicting answers from different agents. Some assured me of a full refund of the money while others indicated that I should make a change to the date. One of those is Supervisor Dowane Johnson's phone number 520-257-****, and another is 302-257-****. They later wanted me to change my date but charged more money for my trip than the one I bought the ticket with. I told them I didn't have the money for the amount they charged and demanded a full refund of the ticket instead. They are refusing to pay me my money, indicating that I did not arrive at the airport for my flight, which is false. I made a mistake purchasing the ticket, not that I failed to show up on purpose.

I am appealing to the Justfly authorities to refund my money to me as soon as possible. I am a graduate student taking care of 6 members of my family. I need my money to pay rent instead of traveling to Africa. My rent is due at the moment.

Thanks

Karamba Jaiteh

1130 B Tupelo Mississippi apt B

Tupelo MS 38801

I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances. Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None

Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time.