JustFly Reviews

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JustFly - My flight was canceled and I did receive a notification
JustFly - My flight was canceled and I did receive a notification
JustFly - My flight was canceled and I did receive a notification
I traveled for 4 hrs to the airport just to know that my flight was canceled. Got my ticket from JustFly and they didn't notify me of the change. United Airline said it was the third party's responsibility to notify me of any changes made and they should be held...
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ID
#2286734 Review #2286734 is a subjective opinion of poster.
Pros
  • Good deals
Cons
  • Hard to even find someone to talk to or phone number
  • Dont notify you of any delays or cancellations
Loss
$118
Preferred solution
Full refund
New Reviewer

Need Help with Trip

I was detained in Montreal. Need help home. I cannot reach anyone in customer service. How do I reach someone?????
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ID
#2717685 Review #2717685 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Loss
$1084
Preferred solution
Full refund
New Reviewer

I was the victim of racism at the airport

I was the victim of racism at the airport by an Iberia operator and because of that I was unable to travel and missed my flight. I have tried to contact Justfly for a refund of my money or to reach an agreement and they have put me on hold for about 2 hours. While on the check-in platform that day I made the payment for my extra suitcase and even that money has not been returned to me.
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ID
#2717675 Review #2717675 is a subjective opinion of poster.
Pros
  • No comment
Cons
  • No customer service
Loss
$570
Preferred solution
Let the company propose a solution
New Reviewer

I was the victim of racism at the airport by an Iberia operator

I was the victim of racism at the airport by an Iberia operator and because of that I was unable to travel and missed my flight. I have tried to contact Justfly for a refund of my money or to reach an agreement and they have put me on hold for about 2 hours. While on the check-in platform I made the payment for my extra suitcase and even that money has not been returned to me. My name is Yuri Ramirez and my phone number is 914 608 **** Thank you for your cooperation
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ID
#2717642 Review #2717642 is a subjective opinion of poster.
Location
White Plains, New York

Not allowed to fly with service dog though she has paprrs and has flown before

The airline assisted me with getting another flight and fix the problem about the service dog it was their mistake but just fly never contact me I never attempted to assist me it's better just to buy straight through the airline

User's recommendation: Buy through the airline or another company.

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ID
#2717567 Review #2717567 is a subjective opinion of poster.
I booked a flight to Hawaii last year August 2020 and due to COVID I canceled those tickets and postponed them to be decided, I wanted to finally schedule them and book my flight to Hawaii, but I just receive the departure confirmation from Hawaii to Seattle. I called...
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ID
#2716593 Review #2716593 is a subjective opinion of poster.
Location
Seattle, Washington

Need a refund. Made a mistake and put the wrong date.

I booked the wrong flight. Im trying to get a refund. I talk to spirit. I been on hold forever. Pleas give me a call at 225636**** my name is jameka smith. I talk to spirit. They Made a note on my account. I booked the wrong date.
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ID
#2716481 Review #2716481 is a subjective opinion of poster.
Location
Foley, Alabama

Tefund

Im waiting for our refund back to my moms card for our flight that was canceled on July 3 2021. I paid an additional 240 to get tickets upgraded to be able to cancel. I have tried to call you people but have been on hold for up to 13 hours on a given day. We want the money back or we will be going further. Thank you Summer Dietzman

User's recommendation: Not to use you people.

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ID
#2715981 Review #2715981 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Cancel request/refund

My names are Olarewaju Ajimafowoku, I booked ticket flight from Atlanta to lagos in December 2020 with ticket no: 235759****524 and justfly booking no: 18939**** The trip was canceled due to health issues. All relevant documents was attached to the canceled request. Since then refund was not received. Thanks.
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ID
#2715974 Review #2715974 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My name is spelling wrong in your system

Hi there My confirmation number is GX8MUJ. My name is spelling wrong in your system. It should be Xiaodong *** but in your system it is Xiaodong Wangj. I need request you change to the right name. Also when I was booking I was it seat us economy but today when I try to check in I see it changes to basic economy. Please verify, my flight will depart tomorrow so please check and help as emergency Regards Xiaodong ***
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ID
#2715763 Review #2715763 is a subjective opinion of poster.
Preferred solution
Correct my name

Flight cancelled

Hello, my child's and my nephew's flight was cancelled because they didnt have the COVID test. I need to speak to a live agent but I've been on hold for an hour. Please help! The booking number was 195-16*- ***. Thank you.
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ID
#2715600 Review #2715600 is a subjective opinion of poster.
Location
Freehold Township, New Jersey
New Reviewer
Not only was I not allowed to get on a plane because of oversight on an agency part concerning covid-19 transfer cities but I was later told that I had already flew on the airplane according to my credit status they stole my money 697 they didn't honor their part to...
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ID
#2714796 Review #2714796 is a subjective opinion of poster.
Pros
  • There is no pros they steal your money
Cons
  • Bad customer service and they rip the customer off
  • Do not keep their promise rip off
Loss
$697
Preferred solution
Let the company propose a solution
New Reviewer
Not only was my flight canceled at the airport when I went to go get on the plane. But they also pretended like I got on the plane and canceled my credit saying that I had already flown they took my money on several occasions I have called to rebook and use my credit...
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ID
#2714769 Review #2714769 is a subjective opinion of poster.

Cancel and refound airline tickets

I been try from last week to cancel my reservation. I call and the person CS justly pretend to help me and I found she never did summit the process of my cancelation..Bla-blaAngrySad. Please, try better costumer service..

User's recommendation: Better Costumer Service.

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ID
#2714676 Review #2714676 is a subjective opinion of poster.
Location
Anaheim, California
Preferred solution
Full refund

COVID-19 Requirement

Me and my son we already have the COVID 19 vaccination we have the 2 shots. I have the Covid card thats showing we have both shots. do we still need to take a test at the clinic to get on the plane
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ID
#2713114 Review #2713114 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need help

I would like to have a real conversation with a representative... To ask questions and get better service...
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ID
#2710917 Review #2710917 is a subjective opinion of poster.
Pros
  • Finding cheaper flights
Cons
  • Horrible customer service
Preferred solution
To speak some one to help and clear my problem..

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