JustFly

I bought extra luggage on 04/19/2025. After two days when i called i was told my card was declined i have to call my bank.

After talking to bank i called again i was told they are working on it. My money was withdrawn then i called so i was told yes transaction went through i can check on turkish airline. I called my airline they have no idea. So far after many call im told my query is red flag and they are working on it and they are expediting my request.

Confirmation email i received after buying extra luggage is showing failed luggage. I cant talk to anyone on phone. I get same ans i called. Im very frustrated.

I want extra luggage and since they withdraw money i cant buy directly from airline. If i know whats happening and how long it will take my airline to update my luggage info it will be fine. Im traveling in two week. They ate very polite but no correct ans, same ans i get every-time.

Live agent to talk with takes time but even he has same ans. Im going back and forth.

I need answers and resolve this issue asap. Thanku.

Hello Sir or Madam,

I bought my ticket online on the Justfly.com website and made a mistake on the date while buying my ticket from Memphis, Tennessee, to Banjul, The Gambia, booking number 271-08*-*** at $1,561.00. I discovered my mistake within 30 minutes and started corresponding with the virtual help desk, explaining my mistake and asking for a refund or changes from March 3rd to April 3rd. The agent answered that they would take care of the issue for me. The following day, I kept calling, but they directed me to the virtual help desk again and refused to answer my calls. Afterward, I got an answer from another person on the other end stating that they were aware of my issue and demanded a cancellation fee of $395.00. They immediately took the money from my account from the debit card I bought a ticket with. They told me they would refund my money in 5 to 10 days. I waited for more than two weeks without any money in my account. I called customer service numerous times and got conflicting answers from different agents. Some assured me of a full refund of the money while others indicated that I should make a change to the date. One of those is Supervisor Dowane Johnson's phone number 520-257-****, and another is 302-257-****. They later wanted me to change my date but charged more money for my trip than the one I bought the ticket with. I told them I didn't have the money for the amount they charged and demanded a full refund of the ticket instead. They are refusing to pay me my money, indicating that I did not arrive at the airport for my flight, which is false. I made a mistake purchasing the ticket, not that I failed to show up on purpose.

I am appealing to the Justfly authorities to refund my money to me as soon as possible. I am a graduate student taking care of 6 members of my family. I need my money to pay rent instead of traveling to Africa. My rent is due at the moment.

Thanks

Karamba Jaiteh

1130 B Tupelo Mississippi apt B

Tupelo MS 38801

I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances. Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None

Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time.

In October 2024, I purchased a first-class ticket to Syracuse, NY. The cost was $1159.00 for a round trip.

$159 was for cancellation insurance. Due to Hurricane Helena in NC, I had to evacuate as I am on oxygen and had no electricity, so I had to cancel my flight. I contacted the company and they said they would refund me in 4-8 weeks. However, their phones and emails are not working.

I also filled out the forms needed for proof. At 87 years old, I would like my refund. I need the money before I pass away! All my photos and proof are on my phone.

Currently, I cannot download these as I am in NY, and my device to download is in NC. Hence, I can't download at this time.

My name is Maria Maravilla. Back on January 24th, I purchased two tickets for my husband and my daughter.

It would be under my husband's name, Antonio Ortega, and my daughter's name is Amelia M Ortega. I made a mistake on the date. I called JustFly on the 24th of January so they could correct it, changing the flight to February 15th rather than February 16th. They told me they could not make the correction and advised me to call Volaris to have it amended or to get reimbursed.

I did call Volaris and they did reimburse me the money. However, even though I called my bank several times, they keep saying that JustFly refused to reimburse the full amount, which is the remainder of $1,307.58. If JustFly didn't want to fix the date, or said that they couldn't, and it was Volaris who arranged my reimbursement, why hasn't JustFly reimbursed the remainder of my money? JustFly is the one that charged my credit card and is now refusing to refund me the remaining amount, even though I cancelled the flight within an hour.

Cancellations are permitted within 24 hours, so I am well within the window of opportunity. The reservation code was KJ98XH.

Please refund my money back into my credit card as this issue is well overdue. If you couldn't fix the problem and someone else did, don't make up stories about offering me something that you did not.