JustFly
JustFly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustFly has a 1.5 star rating from 1317 reviews and only 19% would recommend; consumers report widespread dissatisfaction and many ask for refunds.
Positive Feedback
Some customers note good prices or cheap flights for initial bookings, and occasional successful support interactions.
Negative Feedback / Risk Areas
- Repeated JustFly customer complaints about nonresponsive customer service and AI-only chat preventing live agents.
- Frequent billing issues, duplicate or random charges and long delays or refusals on refunds.
- Problems with cancellations, exchanges, and unclear fee practices that leave bookings unresolved.
Key Takeaways for Future Customers
- Check airline and book directly when possible rather than relying on third-party agency listings in JustFly reviews.
- Expect difficulty obtaining refunds; monitor billing and contact your bank if charged incorrectly.
- Document everything and be prepared for limited customer service when disputing charges or changing reservations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JustFly has a 1.5 star rating from 1317 reviews and only 19% would recommend; consumers report widespread dissatisfaction and many ask for refunds.
Positive Feedback
Some customers note good prices or cheap flights for initial bookings, and occasional successful support interactions.
Negative Feedback / Risk Areas
- Repeated JustFly customer complaints about nonresponsive customer service and AI-only chat preventing live agents.
- Frequent billing issues, duplicate or random charges and long delays or refusals on refunds.
- Problems with cancellations, exchanges, and unclear fee practices that leave bookings unresolved.
Key Takeaways for Future Customers
- Check airline and book directly when possible rather than relying on third-party agency listings in JustFly reviews.
- Expect difficulty obtaining refunds; monitor billing and contact your bank if charged incorrectly.
- Document everything and be prepared for limited customer service when disputing charges or changing reservations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belmont, Massachusetts
Can't get hold of a live agent and can't get the refund back due to the cancelled flight
I purchased the air tickets through JustFly site. Due to the US actions in Venezuela, the JetBlue flight 74 on 01/03/2026 from Aruba to Boston was cancelled.
And JetBlue already refunded me back the travel credit of for 3 people on the cancelled flight. I talked to the agent at JetBlue, and she confirmed to me that I am entitled to the full refund from JustFly based on the IROP event refund policy and federal regulations (https://www.jetblue.com/travel-agents/irop-policy), because I purchased the air ticket through JustFly instead of the airline directly. I have been holding hours and hours to try to talk to a live agent from JustFly and unfortunately nobody answers or returns my calls at all.
I can't get a live agent to talk to get my refund back. Please help!
- It seems to me that this company is scam and no live person to talk to
Preferred solution: Full refund
User's recommendation: This is a scam company. Never book any flights with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Fraudulent Enterprise
After I completed my review here, PC displayed an 800 number for JustFly's "customer service" I hadn't had. So, I called the number and was on hold for 3 hours (no, I'm not exaggerating, I was on hold for precisely 3 hours) until someone in a call center in India (My educated guess based on accent and background noise) picked up.
For removing one flight and re-issuing the same ticket I was charged yet another $142. The matter is concluded now, not resolved.
It will never be resolved, and I maintain my opinion that JustFly is a scam operation. Stay away!
But it didn't stop there. Shortly after booking, the first flight was canceled. I was rebooked on a flight 12 hours earlier, causing an unacceptable half-day layover between the first two legs.
I purchased a new ticket for the first leg and need the original ticket reissued, showing the first flight canceled. Here is the problem: one cannot reach a person at Justfly. There is no phone number; they do not respond to emails. There is only a chatbot that will infuriate you by taking you through endless loops without answering your questions.
I reached out to China Airlines, which is another airline on my ticket. They have been sending emails to Voyzant, which apparently is a ticket wholesaler behind Justfly. They are not getting their emails answered either!
As it turns out, Justfly got sued in CA Superior Court in 2019 for 'engaging in unlawful, unfair, and fraudulent business practices, including charging deceptive, false, and hidden fees, using misleading disclosures, and employing bait-and-switch advertising tactics.' The lawsuit also noted that Justfly had accumulated over 2,000 consumer complaints with the Better Business Bureau, Federal Trade Commission, and U.S. Department of Transportation in just two years—more than any other online travel agency, including major competitors like Expedia and Priceline.
- No pros at all
- This is a scam operation
Preferred solution: Getting my ticket re-issued. omitting the first flight. Which I replaced on my expense.
User's recommendation: If you use Google Flights or any other website for air tickets and you see Justfly, FlightHub or Voyzant popping up on your screen, run for the hills. All these people are scammers. Spend a few more bucks, purchase from the airlines directly and enjoy peace of mind.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Delay in refunding the amount of the cancelled ticket purchase
I bought a ticket 2 months ago but it was cancelled by the airline itself, but the amount has not been refunded to my credit card yet. Every time I spoke to Justfly, the AI system responded and said it would take 10 business days, and my bank is deducting monthly interest from me. What should I do?
Please check and answer me quickly because this period is not legal at all and I am also paying bank interest.
This is Booking Number: 285-65*-***
- And the bank has been collecting its monthly interest for 2 months now
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ladera Ranch, California
Refusing to admit mistakes in the face of undeniable evidence.
Justfly公司客服发送了错误的电子客票通知，我联系客服要求根据预订系统重新发送电子客票以便登机但Justfly公司扣除了罚款服务变更费和座位预订费，共计299美元+200美元+26.66美元因此，我多次要求退款，但至今仍未收到退款我的预订信息可以在网上查看
User's recommendation: Fortunately, the original information was saved in the booking system, which can help customers hold those responsible accountable for their mistakes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ladera Ranch, California
This company random deductions
I am don't know what way can forced JuustFly refund to me. Although I contact JustFly many time but the JustFly company not refund until today.
JustFly sent error information and random deductions from my bank acount, I contact many time with justFly, but not resolved untill today.
User's recommendation: maintain high vigilance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halifax, Nova Scotia
No one is answering the phone
I booked a flight yesterday, and they took half of the money, but I did not receive my booking number, and the flight was cancelled. They took the money out of my bank, and I want to contact customer service, but they are asking for the booking number.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langenzersdorf, Lower Austria
Refund urgent!!
Cut off my refund, reservation: 289-95*-*** on my credit card. Also, it was double charged. I have been waiting forever.
Preferred solution: Full refund
Homosassa, Florida
Resolved: Can't find flight on American Airlines
I know I booked a flight for American Airlines through you, but can't find any information. I can't find the confirmation # either. Please, I need to talk to a live person to make sure you have your confirmation.
Preferred solution: Help!
User's recommendation: Don't lose your confirmation
Portland, Oregon
Cancel booking
Called to cancel booking because I got into a severe car accident. They refused to cancel booking. I think you have to be dead for them to cancel booking
Halifax, Nova Scotia
To talk to a customer service
I have not heard anything from them since they take my money, and they are not still contacting me they take half of my money I'm still waiting for them to return it I'm so upset I'm still waiting for their answer
User's recommendation: Be careful because u but ur card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight Refund
Flight Refund
To whom it may concern,
On July 31st, my connecting Jetblue flight B6285 from JFK to RDU was cancelled and we did not have the option to rebook or refund. We were told from the staff at the JFK airport that there would be a link sent out by email to book us a new flight or get a refund.
We got the email, but every time we tried opening the link, we were met with an error message several times. There was no way to rebook our flight or get a refund like JetBlue promised, and we were stranded in the airport with no accommodations or food, and the staff kept refusing to help us. At this point, we were tired from traveling over 25+ hours and just wanted to get home. Since we were told from the staff that a refund was an option, we decided to do that and book a train home the next day from New York to Raleigh, adding another full day to our already long trip.
I am emailing you to tell you that we have yet gotten our refund and are still upset about how the whole situation was handled. We wasted our time and our money. This was also not the first time our flight got cancelled by JetBlue. On our way to our destination on June 19th, our flight from RDU to JFK was cancelled and we had to rebook our flight for the next day, pushing our plans back a day.
Luckily the staff at RDU was accommodating. These continuous cancellations, poor communication, and lack of support has caused significant financial and emotional stress to our family. As of today, we have not received the refund that was promised, nor any compensation.
We are formally requesting a full refund for flight B6285, reimbursement for our alternative travel from NYC to Raleigh, and additional compensation for the inconvenience, disruption, and repeated cancellations.
If no effective action is provided within 10 business days, we will have no choice but to consider filing a complaint with the U.S. Department of Transportation (DOT) and pursuing legal action in small claims court for breach of contract and failure to provide mandated refunds.
I would prefer to resolve this matter amicably, but we cannot ignore the continued mishandling and financial loss weve experienced.
Thank you,
Thomas Hong
- Cheap
- Bad service
Preferred solution: Full refund
Edmonton, Alberta
Terrible
They robbed me!!! Booked a flight didnt go through for some reason with the reservation.
Porter told me that I have too book a new one and get my refund back and justly robbed me!!
They didnt give my refund back. I couldnt even get in hold with a costumer service it was their *** ai chatt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThief’s
Its just not right how justfly can STEAL peoples money like that.
1380.00 is a lot of money to many people and you got companies like this that just steal it from and dont give a ***
Ive tried a couple different ways of dealing with this company and you will not get any help from them. They got your money and thats all that matters to them.
To not expect receive any type of service in return .
Truly pathetic company
Travel Agencies Expert Talks
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Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou could never contact customer service of Justfly.com - Scam Company
They never give back the money or ticket, they never answer the customer after you pay cash. Even though they gave me the flight credit
Preferred solution: Deliver product or service ordered
User's recommendation: SCAM ALERT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelles
I did booking on justfly new york to Amsterdam 24 oktober but is mine canceled I did several times. Payment was cancelled why.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on my flight
I have not gotten a confirmation from you bout ny flight in November my brother paid for the flight with his credit card but he can't check to see if it's been charged yet
About
,
JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.
JustFly is ranked 203 out of 2317 in Travel Agencies category
USA, Europe, Canada, Worldwide, Other, Asia
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"The final price was higher than competitors, but it didn't stop there. Shortly after booking...
". There's a HUGE disconnect in logic in that statement.
No, there isn't. Justfly offers the ticket for x.
The next best quote is x+100. Now you spend 2 hours going through the booking process because the ticket includes multiple legs and airlines.
At the end, you are being charged x + 200. Get it?
I get the math example. But knowing the final price was x more, why did you proceed with booking?