JustFly Reviews and Complaints | justfly.com @ Pissed Consumer

New Reviewer

Jun 07, 2022 Veejay j

Refund of tickets

2.2

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Good morning I bought 2 tickets for a trip in Mauritius in June 2020,because of covid my trip was cancelled.My resevation number is 180-67*-*** .The last e mail i got from Justfly was 0n August 2021 and it it mentioned i will get my money back between 12 to 18 months meanwhile i lost my credit card.My new credit card number is 541590****5626 and the expiry date is 03/25.Can you please inform me if you have already refund the tickets please send me the reference number.Hope you will do the necessary soon Best regards Veejay Jeeawock

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Featured

#3648469

Location

Montreal, Quebec

Pros

Has good prices

Cons

Cannot get hold of them

Loss

$3200

Preferred solution

Full refund

Most helpful review

New Reviewer

Apr 14, 2022 Paul D Awk

Flight delayed

2.4

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Customer service seemed shady when they asked us for a corporate credit card to rebook flight .... why they could not just take our same way of payment seemed very shady ....

User's recommendation: Be aware of your flights.

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#3484757

Location

Mansfield, Ohio

Service

Justfly Flight Booking

Cons

Customer service
Horeible customer service

Loss

$4200

Preferred solution

Let the company propose a solution

New Reviewer

Aug 18, 2022 Shady W Vjw

Refund

1.0

Yes , my airlines are refunding me the unused return tickets for me and my family from my last flight but has to be done through the Justfly because I booked through Justfly. I called and sent multiple emails and no respond till now

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#3867880

Preferred solution

Full refund

Aug 17, 2022 PissedConsumer3862870 of Saint Albans, VT

They should of refunded me. $151.11 United said it would be taken care of there s been a mistake. Haven t seen the refund yet

I was booking a flight with United and they interrupted in the middle of me putting in the credit card number. Next thing I know there was a 151.11 bill on my bank statement from just fly. Spent the day from 11am to 7pm trying to straten this. Kept passing the buck. I called United and they said they would take care of it. And let just fly in was an error. The bill is still on my statement….

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#3862870

Location

Saint Albans, Vermont

New Reviewer

Aug 17, 2022 jeremy b Xhy

Change last name on a ticket

Syill wont change my namr on the ticket been trying aince i bought the tickets due to a pAssport issue waiting on arrival since febuary be aloud to change ur tickets info yourself

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#3862841

Pros

Cheap

Cons

3rd party any issues

Loss

$1000

New Reviewer

Aug 17, 2022 Ehab M Xys

My return flight was cancelled and no email was sent to me about it, to reschedule or refund!!

1.0

My return flight from Beirut to the USA on SAS airlines was cancelled, I only knew when I wanted to check in at the airport. I have not been informed of the cancellation beforehand, so I did not know what to do. I tried calling SAS airlines customer service they...

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#3862234

Loss

$980

Preferred solution

Full refund

New Reviewer

Aug 17, 2022 Wilson G Hvd

$600 charge after cancellation within 24 hours

1.0

Reserved airline tickets and had to cancel in accordance with JustFly's 24 hour policy. JustFly charged me over $600 in fees. Steer clear of this company!

User's recommendation: Avoid like the plague.

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#3861428

Loss

$608

Preferred solution

Full refund

New Reviewer

Aug 16, 2022 Michelle G Yhu

Made a booking show up it doesnt exist

1.0

Drove 10 hours to an apartment we booked and nobody showed up to let us in. Sat 2 hours waiting and calling and were not even given an explanation. Don't waste your money!!

User's recommendation: Don't use them for accommodation.

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#3860289

Cons

Crap service

Loss

$600

Preferred solution

Someone to call me to explain what happened

New Reviewer

Aug 15, 2022 Scott J Frank

Justfly shorted me $480.79

1.0

Update by user Aug 15, 2022

I spoke with a customer service specialist and all they did was send me to a complaint website. No effort was made to give me credit, despite my giving them a credit number.

Original review posted by user Aug 15, 2022

I purchased a ticket for my wife and daughter. One leg of the trip was on Spirit and when it turned out that they couldn't go, I asked for a refund. They said they'd credit me but that the Spirit one they'd only give me 50% and they would credit the rest; $480.00. When I went to use the credit, they wouldn't pay.

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#3856338

Cons

Swallowed my credit and gave no credit

Loss

$481

Preferred solution

Let the company propose a solution

New Reviewer

Aug 13, 2022 Pamela H Tcz

Refund

1.6

I booked a flight with justfly but paid though Affrim my flight left Charlotte NC on July 8th to Baltimore MD and I was to flight back from Baltimore to Charlotte on July 17th . In that week I flew to Iceland and was coming back from there on July16th but unfortunately...

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#3850019

Location

Lexington, North Carolina

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New Reviewer

Aug 13, 2022 Violeta A Xwe

My refund for a flight cancellation

1.3

I purchase a fly and 15 min later I need it to cancel because I had a death in my primary family and I wasnt going to be able to fly back home, I right away called to cancel my fly I was ask the reason why I let them know my sons wife had just dye in an accident and need it to stay longer, I was told my money was going to be refundable its been 2 days and whenever I a all the send me away and hung up on me.

User's recommendation: Do not booked any fly within this weebside because even do you purschase the cancellation fee of 30 dollars it won’t be respected.

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#3849873

Pros

Best rates
Best rates promise

Cons

No willingness to actually help

Loss

$186

Preferred solution

Full refund

Aug 13, 2022 PissedConsumer3849566 of Pescara, Italy

RETURN MY MONEY

I tray to buy a ticket last august 4 for £1.058.97 and august 5 £1.022.97. And for some reason it was not possible. But the money was taken from my account. Please i need my money to be returned to my account as soon as possible . Thanks

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#3849566

Location

Pescara, Abruzzo

Aug 13, 2022 PissedConsumer3849385 of Cleveland, OH

Horrible refund takes 6-8 weeks

Never use this company. Son is in hospital. Spirt prodded my refund the day of and they cant even see the money that Spirit says is there. They said it will take 3 days to verify. After that it will take 6-8 weeks to get my money back!

User's recommendation: Don’t use.

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#3849385

Location

Cleveland, Ohio

Pros

Cheap

Cons

Difficult to speak with an agent

Loss

$434

New Reviewer

Aug 13, 2022 Nyan S

Great service.

5.0

Difficult to get refund . I'm looking for how two days to know how can I make my refund. That not good.

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#3849268

Location

Frederick, Maryland

Pros

Cheap prices

Cons

Poor customer service

Preferred solution

Full refund

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New Reviewer

Aug 12, 2022 Chey A Dow

Trying to speak to someone.

I have called 6 times and simply ask why the price for any tickets goes to from 88$ to 240$. Once I confront them on the price hike at checkout they hang up on my face. After the third time I asked to speak to a manager. The first guy puts me on hold and acted like they dont have a manager on duty. They then second hang up. The others said that I cant speak to a manager in sales and need to speak to customer service manager. They then transfer me to robot asking for my booking number.

User's recommendation: STAY AWAY!

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#3847890

Pros

No pros at all

Cons

Dishonest- price gouging-false adds
Some of them are rude

Preferred solution

Let the company propose a solution

Aug 12, 2022 PissedConsumer3845744 of Coral Springs, FL

Paid for flight that doesn’t exist

1.0

I arrived at Fl airport at 5 am Frontier airlines doesnt service Islip NY ? My ticket was for 7 am flight to Islip. Other airlines wanted 1000 for round trip. I call Justifly customer service they never answered? I paid 374 for trip and 77 for Uber. But the real problem is I didnt get to my nieces for a visit. Planned since May. Im 72 and this is a lot of money and I would like a full refund. This wasnt a cancel flight it doesnt exist anymore

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#3845744

Location

Pembroke Pines, Florida

Pros

Online service

Loss

$451

Preferred solution

Full refund

Aug 12, 2022 PissedConsumer3845716 of Coral Springs, FL

Arrived at Frontier and no flight exists!!!! They stopped serving my destination over a month ago.

1.0

Customer service never answered. Im requesting full refund for NFM3XN I arrived at Fll airport to find out that Frontier airlines doesnt do service to Islip.!!! Im 72 and its 5 am and Im stuck with nowhere to go. Other airlines wanted 1000 for round trip. I paid 100 for Uber round trip. I want a full refund since no service provided, not canceled but doesnt exist flight.

User's recommendation: Never book on Justifly. They book flights that don’t exist. Frontiers doesn’t service Islip NY for over a month. I paid 100 to Uber to be stranded at airport. Call Justifly customer service and never answer I deserved full refund. But the real problem is I never got my visit with my niece which was planned for months.

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#3845716

Location

Coral Springs, Florida

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Price Affordability	2/5
Number of Destinations	2/5
Value for money	2/5
Discounts and Special Offers	2/5
Website	2/5

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Top JustFly Reviews

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JustFly Reviews

Refund of tickets

Flight delayed

Refund

They should of refunded me. $151.11 United said it would be taken care of there s been a mistake. Haven t seen the refund yet

Change last name on a ticket

My return flight was cancelled and no email was sent to me about it, to reschedule or refund!!

$600 charge after cancellation within 24 hours

Made a booking show up it doesnt exist

Justfly shorted me $480.79

Refund

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My refund for a flight cancellation

RETURN MY MONEY

Horrible refund takes 6-8 weeks

Great service.

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Trying to speak to someone.

Paid for flight that doesn’t exist

Arrived at Frontier and no flight exists!!!! They stopped serving my destination over a month ago.

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