Justfly Reviews and Complaints
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What was your experience with Justfly?
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Customers don't like
- Unhelpful staff and supervisors
- No solutions and fine charged to the client
- Customer service
Customers like
- Good prices
- What i thought was gonna get
- Treackey way of seting up rebooking
I had to cancel my flight due to medical reasons. The guy told me I could just pay $75 and I would get a credit to use within a year, rather than purchasing the travel insurance. He failed to tell me that my future ticket would be subject to paying more, rather than...
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Justfly - Changing my ticket to a later date
Phone got cut off on my call
one way ticket economy class end up for over $3000. do not trust this people as an advise. i do not use this company anymore and i will let all my friends too. 
try to get your thicket through the representatives, at least you know if something wrong goes who...
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try to get your thicket through the representatives, at least you know if something wrong goes who... 
Made a reservation (#111-668-152). I then emailed to question charges made on our credit card, with no receipt or mention of why we were charged. (I used your web site for the very first time in July. Sadly I didn't realise it was in US$ and hence paid more than I...
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If there is an error after you confirm your reservation do not ask for help from the no customer service dept. They only have a way to get more money out of you or keep most of the money you have already paid. NO need to ask for a supervisor because they probably will...
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I purchases an international ticket and went to pay for it two weeks later. Never charged my card. Tried to contact them via email (once by phone) for two months. No response and no charge to my card. Nothing in terms and agreement states they will hold the charge for...
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I didn't like
- Abysmal customer service dishonest
Justfly - Refund
Do not use this Justly! I had a death in our family and they refused to change or refund my ticket. They read from the script and had no empathy for my situation. I ended up purchasing another ticket! I will share my experience on every media I am on. Please spread the news not to use this company!
We have called them twice, they wouldn't cooperate what so ever, No refund, No exchange, Not even the flight, Not even going to another destination, It is sickening for Big companies to get away with it. We worked so hard on saving our money for over a year to lose it...
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They asked that I contact them about a change on my reservation They could not identify the problem and then kept asking me to prove the charge when they contacted me and dont ask for a supervisor because they will place you on hold again WORST. WORST....
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July 28, 2018 My flight was cancelled in Denver, CO at 11:30pm on 7/27/2018 There were 3 flights cancelled or 5+hrs late from airline (passengers missed connecting flights) Waited in line to speak with customer service for 2hrs & was told they could not help me. Went...
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