JustFly

I booked an Emirates flight through this agency, and Emirates said you are eligible for a full refund, but Just Fly ate my money and they are telling me the reason they have is the airline's penalty. Because of the war, Emirates cancelled the flight to Dubai; it's not my problem.

My family and I were ready to fly, but Just Fly considers this a normal situation and simply tells me it's an airline charge. The airline said we don't take any money for this situation. They are ready to give a full refund, but the Just Fly people are not picking up the phone; I held for 5 hours and it was a big torture. The night was horrible and sleepless.

Don't book the ticket through Just Fly; they are super crazy and greedy for money. They don't care about customers.if flight got cancelled they need to give full refund but they gave partial amount of 2k instead of paying 3k , they are telling 300 dollars each airtime penalty for my 3 tickets and I lost 938 dollars. This is unbelievable.

Last 14 years Iam travelling I dont have any issues with other agencies but these people trust me sucking blood. Feb 3rd 2026 sleepless and horrible night just fly its time to stop business, you are not fit for this.without customers there is no business mind it plz

I purchased a ticket to Asia that included multiple legs each way. Justfly was the lowest bidder. However, throughout the booking process, I was nickel-and-dimed for every little thing, including each seat on every plane. By the time I completed the booking, the final price was higher than what the competitors had quoted to begin with.
But it didn't stop there. Shortly after booking, the first flight was canceled. I was rebooked on a flight 12 hours earlier, causing an unacceptable half-day layover between the first two legs.
I purchased a new ticket for the first leg and need the original ticket reissued, showing the first flight canceled. Here is the problem: one cannot reach a person at Justfly. There is no phone number; they do not respond to emails. There is only a chatbot that will infuriate you by taking you through endless loops without answering your questions.
I reached out to China Airlines, which is another airline on my ticket. They have been sending emails to Voyzant, which apparently is a ticket wholesaler behind Justfly. They are not getting their emails answered either!
As it turns out, Justfly got sued in CA Superior Court in 2019 for 'engaging in unlawful, unfair, and fraudulent business practices, including charging deceptive, false, and hidden fees, using misleading disclosures, and employing bait-and-switch advertising tactics.' The lawsuit also noted that Justfly had accumulated over 2,000 consumer complaints with the Better Business Bureau, Federal Trade Commission, and U.S. Department of Transportation in just two years—more than any other online travel agency, including major competitors like Expedia and Priceline.

During the booking process by phone, the agent mistakenly entered the wrong birthdate, which led to complications at check-in for my international flight. I experienced significant stress because I was unable to complete the check-in process

Ultimately, the ticketing desk in airport offered me to reissue my ticket for an amount of $301 I was able to continue my trip after I paid the additional $301

This entire experience was overwhelmingly stressful.

It is unacceptable to jeopardize health and safety because of an agent's mistake and negligent handling of my ticket.

Despite making numerous calls to the JustFly customer service line, I have been unable to reach a representative who can assist me.

Instead, Ive been redirected to virtual assistants that provide no real resolution. Additionally, I have thoroughly searched the JustFly.com website and found no option for submitting a formal complaint or seeking help.

I sent complain to U.S.

Department of Transportation I sent complain to U.S. Department of Transportation but haven't received any response

I formally requesting a refund of the $301 for the reissue of my ticket,

I purchased the air tickets through JustFly site. Due to the US actions in Venezuela, the JetBlue flight 74 on 01/03/2026 from Aruba to Boston was cancelled.

And JetBlue already refunded me back the travel credit of for 3 people on the cancelled flight. I talked to the agent at JetBlue, and she confirmed to me that I am entitled to the full refund from JustFly based on the IROP event refund policy and federal regulations (https://www.jetblue.com/travel-agents/irop-policy), because I purchased the air ticket through JustFly instead of the airline directly. I have been holding hours and hours to try to talk to a live agent from JustFly and unfortunately nobody answers or returns my calls at all.

I can't get a live agent to talk to get my refund back. Please help!