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JustFly

JustFly

www.justfly.com
What is your customer experience with JustFly?

JustFly Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • JustFly has 1.6 star rating based on 1777 customer reviews. Consumers are mostly dissatisfied.

  • 18% of users would likely recommend JustFly to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap flights, No pros, Good prices.
    Cons: Bad customer service after a booking, Customer service was long hold and no resolution, Customer service.

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Media from reviews

You could never contact customer service of Justfly.com - Scam Company
You could never contact customer service of Justfly.com - Scam Company - Image 2JustFly - I'm missed my fiyt jfk yesterdayJustFly - Checking my reimbursementJustFly - Customer Service is non-existent as far as I can tell….JustFly - Customer Service is non-existent as far as I can tell…. - Image 2JustFly - I need to cancel a ticket
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Is JustFly Legit?

Trust Score is
100 / 100

Our analysis shows that JustFly is legit, safe for consumers to access and is not a scam. www.justfly.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of JustFly reviews to learn more about other consumers' experiences.

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Top JustFly Reviews

Positive Review

"Plane schedule has changed. Might cancel flight."

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Couldnt be happier just I did a great job on getting my flight canceled and money refunded. Thank you very much.

Critical Review

"Disputing charge and seeking recourse associated with Justfly errors"

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After 3 days of trying to reach out to customer support, I finally got the chat services to address my issue. The issue was to cancel travel insurance...

Show reviews that mention
customer service flight customer service money phone ticket refund cancellation tickets
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Alida U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Disputing charge and seeking recourse associated with Justfly errors

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After 3 days of trying to reach out to customer support, I finally got the chat services to address my issue. The issue was to cancel travel insurance associated with an upcoming trip.

While the information received previously (travel insurance policy) indicated I had 10 days to cancel to get a full refund, customer support told me this action would come with a $75 penalty. To make matters worse, a couple of hours later, I'm informed that instead of cancelling the travel insurance policy, my entire flight was cancelled in error. I asked for the recourse measures of such an error, including additional costs associated with a new booking, but got nothing.

Customer support, while indicating they can share with me all documents I need, refused to send anything via email. The practices of Justfly are borderline fraudulent.

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User's recommendation: Stay away from Justfly

Simon L Vsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You could never contact customer service of Justfly.com - Scam Company

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You could never contact customer service of Justfly.com - Scam Company
You could never contact customer service of Justfly.com - Scam Company - Image 2

They never give back the money or ticket, they never answer the customer after you pay cash. Even though they gave me the flight credit

View full review
Loss:
$868

Preferred solution: Deliver product or service ordered

User's recommendation: SCAM ALERT

Romelia Caa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Do yourself a favor and do not use this company. The only available option was AI chat but I needed an agent. Left the AI chat open for 14 hours and still not connected to a live agent.

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Could not get my issue resolved by a live agent. Zero customer service! Wish I had checked the reviews before I used them because most were 1.

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Ziyonna Jrg
map-marker Rochester, Minnesota

Poor customer service

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Answer the phone with a live person. I dont want to sit here and type the number of symbols you want. Sooooo

Sooooo

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F S A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flights

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Updated by user Apr 25, 2025

It's a week before my flight and I have informed them that I cannot take the flight because of medical reasons because of my heart and I would be bringing them medical excuse from my medical team that I would not be going they still are insisting that I go against doctor's orders. I can't I will not go against my doctors they're going to make me fight for my money back they say that my insurance is not the right insurance for the refund.

How can you have the wrong insurance. For one thing they tell you to buy insurance to make sure in case of something happening. So that's the insurance I bought they don't stipulate different insurances for different instances they only tell you to buy insurance that's it. So I bought their insurance not knowing there is a difference.

Evidently there's a difference that they don't make you aware of. I will never use this company again ever.

My recommendation to the public don't use this company for any reason don't take the flight just don't use this company. I'll keep you updated thank you..flutter.

Updated by user Apr 25, 2025

At this point in time I haven't heard anything from them but I will look in my email and get right back to you

Original review Apr 16, 2025
I got hung up on by the insurance company when I was telling them that bothering my doctor repeatedly was unnecessary and intrusive just to cancel my flight and receive my money back. I purchased the insurance, I did everything I asked, and now they want to go above and beyond what should be necessary for a customer to receive their money back because they cannot medically take the flight.
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Preferred solution: Full refund

User's recommendation: Don't use justfly

Resolved
Terrence L Uxm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Issues with cancellation of a purchase

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I purchased plane tickets for the wrong date. I realized the error and immediately reached out to cancel the tickets.

The chat agent confirmed I was within the void period and would receive a full refund. The next day, I saw no evidence of cancellation, so I reached out again and they confirmed it once more. Now, they are saying I submitted the cancellation, but it was never processed.

They claim there's nothing they can do. This is completely ridiculous, and everyone should know how unscrupulous you are.

View full review
Loss:
$1224
Cons:
  • Horrible customer service
  • False promo

Preferred solution: Full refund

User's recommendation: Do not use this service and request cancellation confirmation number and email verification if you ever do.

Tanga Mcg
map-marker El Fahs, Gouvernorat De Zaghouan

Haven't received booking confirmation

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Please send me my booking information. You took my money so I want my booking information, I need this email asap

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Letti Myq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, Washington

I have to literally fight them tooth and nail to try to get my money back even though my doctors are pulling me off the flight

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Updated by user May 08, 2025

I went back to them for a reschedule they charged me $270. And then completely messed everything up they couldn't get me booked on the schedule that they promised to get me booked on so that was a fiasco a total fiasco so then they opted to refund me the reschedule fee and credit me my initial flight fare which is not what I wanted I wanted the refund to the whole fair cuz I don't want to deal with them anymore they're just unprofessional and they completely messed up everything. .

Original review Apr 22, 2025

Recently, I found out I have *** in my heart, and I'm traveling to Nigeria, which does not have the medical facilities for me, so my doctors have pulled me off the flight. I have insurance, but now Just Flight is telling me I don't have the right insurance.

Even though my doctors are telling me I cannot take the flight because it could cause me to have a heart attack on the flight, that's not good enough for Just Flight. So now I have to get all kinds of documentation, and that may not be good enough, and I may not get my $1,200 back.

View full review

User's recommendation: Pick a different airline. Travel agency. This one is ridiculous

1 comment
Guest

Is it sorted? which airline they provided you?

Armenta Ijm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Elm, Texas

No knowledge

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I bought extra luggage on 04/19/2025. After two days when i called i was told my card was declined i have to call my bank.

After talking to bank i called again i was told they are working on it. My money was withdrawn then i called so i was told yes transaction went through i can check on turkish airline. I called my airline they have no idea. So far after many call im told my query is red flag and they are working on it and they are expediting my request.

Confirmation email i received after buying extra luggage is showing failed luggage. I cant talk to anyone on phone. I get same ans i called. Im very frustrated.

I want extra luggage and since they withdraw money i cant buy directly from airline. If i know whats happening and how long it will take my airline to update my luggage info it will be fine. Im traveling in two week. They ate very polite but no correct ans, same ans i get every-time.

Live agent to talk with takes time but even he has same ans. Im going back and forth.

I need answers and resolve this issue asap. Thanku.

View full review
Simon L Vsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Customers services never works

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If you study the reviews in Redness . You will see.

They set up the system that they are only doing business with new bookings and get the credit cards for pay them. if you need customer support like a change flight, change tickets, after service such as refund or changing tickets it will never work

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Karamba J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Air ticket money should be refunded

Hello Sir or Madam,

I bought my ticket online on the Justfly.com website and made a mistake on the date while buying my ticket from Memphis, Tennessee, to Banjul, The Gambia, booking number 271-08*-*** at $1,561.00. I discovered my mistake within 30 minutes and started corresponding with the virtual help desk, explaining my mistake and asking for a refund or changes from March 3rd to April 3rd. The agent answered that they would take care of the issue for me. The following day, I kept calling, but they directed me to the virtual help desk again and refused to answer my calls. Afterward, I got an answer from another person on the other end stating that they were aware of my issue and demanded a cancellation fee of $395.00. They immediately took the money from my account from the debit card I bought a ticket with. They told me they would refund my money in 5 to 10 days. I waited for more than two weeks without any money in my account. I called customer service numerous times and got conflicting answers from different agents. Some assured me of a full refund of the money while others indicated that I should make a change to the date. One of those is Supervisor Dowane Johnson's phone number 520-257-****, and another is 302-257-****. They later wanted me to change my date but charged more money for my trip than the one I bought the ticket with. I told them I didn't have the money for the amount they charged and demanded a full refund of the ticket instead. They are refusing to pay me my money, indicating that I did not arrive at the airport for my flight, which is false. I made a mistake purchasing the ticket, not that I failed to show up on purpose.

I am appealing to the Justfly authorities to refund my money to me as soon as possible. I am a graduate student taking care of 6 members of my family. I need my money to pay rent instead of traveling to Africa. My rent is due at the moment.

Thanks

Karamba Jaiteh

1130 B Tupelo Mississippi apt B

Tupelo MS 38801

View full review
Loss:
$1561
Pros:
  • Cheap ticket
Cons:
  • Buying ticket can be risky specially if you make mistake

Preferred solution: Full refund

1 comment
Guest

"and made a mistake on the date". So you're mad at yourself for not paying attention?

Anonymous
map-marker Cassville, Wisconsin

Plane schedule has changed. Might cancel flight.

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Couldnt be happier just I did a great job on getting my flight canceled and money refunded. Thank you very much.

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Stuart S Fdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Title: Avoid JustFly at All Costs - Terrible Customer Service and Deceptive Practices!

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I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances. Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None

Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time.

View full review
Loss:
$1800

Preferred solution: Full refund

User's recommendation: Avoid this company or suffer the consequences

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

How to Travel Safely During the Pandemic

Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Caira Cko

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

I'm missed my fiyt jfk yesterday

JustFly - I'm missed my fiyt jfk yesterday
Contains 1 confidential file for company representatives

Please I'm missed my first flight yesterday...please my Last vacation, is on December 06==2024,, ok...

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User's recommendation: Yes please

Parisa Ghj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very unethical company

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I am telling you guys, this company is very unethical in taking customers' money and not providing any cancellation support. They have purposely made phone lines available to new customers booking only, and once you book, you can never get past their pathetic chatbot, Milas.

View full review
Loss:
$4560
Cons:
  • Deception

Preferred solution: Full refund

User's recommendation: Stay away

Catherine G Xtn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The charged my card 16 times

They fraudulently charged my card 16 times in one day, racking up 16K in charges. My bank account is shut down and they are not fixing the charges.

When they did try, it charged my card again. The jerk called me for an early morning call on a Saturday, then called hours later, blaming someone else.

One of the owners got sued for predatory practices. It's all on Wiki.

View full review
Loss:
$16130
Cons:
  • All kinds

Preferred solution: An apology, full refund and so on

User's recommendation: Please don't use them!!

About

Related Companies

Momentum Travel Group, FlightHub

Summary

JustFly is an online booking agency which specializes in cheap flights. The company was founded by a team of technological experts in 2014. Its headquarters is based in Summerside, Prince Edward, Canada. JustFly is a subsidiary of Canadian federal corporation 8982937 CANADA Inc. There is an online tool to find the cheapest flights to required destination on the company website. It is also possible to find and book hotels and cars. It is possible to change or cancel reservation by phone. Personal account is required to check itineraries, alerts, and notifications on the company website. Available payment options are Visa, MasterCard, American Express, and Discover.

JustFly reviews and complaints

JustFly is ranked 203 out of 2164 in Travel Agencies category

Area Served

USA, Europe, Canada, Worldwide, Other, Asia

Payment Methods

VISAAmerican ExpressMasterCardDiscoverPayPal

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