JustFly
Reviews and Complaints
Washington, District Of Columbia
Ticket
I couldnt talk with nobody no text no fun nothing they charge you your ticket but nobody is there to help you with the problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The Uber Driver refused to take me to World Airport I. Oklahoma City because a House caught fire near my Pickup point
I am unable to check in for my flight an Uber driver refused to take me to the world airport in Oklahoma City
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issues with Reservation during Bereavement
Ticket issued for different city as reservation was made. Had enormous difficulty contacting JustFly to correct.
Waited on hold for an hour before even speaking w/someone. Initially, I was informed there was nothing to be done then informed to submit death certificate for my family to submit but with no guarantee to correct the issue.
Preferred solution: Full refund
User's recommendation: Be very aware when dealing with this organisation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transabdominal and transvaginal sonography of the pelvis were performed. Last menstrual period: The patient is postmenopausal. The uterus is retroverted and measures 4.6 x 3.2 x 3.3 cm. There is a st
Terrible customer service,
you call, sell you the ticket and they screw with their price. once you call back, they see your number and block you.
Avoid at all cost.
Be carful and do not book with Cezar. He is a crook & lier
Preferred solution: Price reduction
Washington, District Of Columbia
Ticket
Never call never answer text phone calls emails. They dont do anything they just charge they need to be taken to court
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company’s are scamming people so bad offering you service that you pay but you never get it’s impossible to get help eather phone or website, they acces mi debit to charge me for flying tikets
Wen I did mi reaarvation they offer me a protección plan that in any case o could not make it to the fligth or cancelled fligth I would be eligible for a full refound I got proof of it its on the recipt and now there saying they cant refund me the money that I will get points totally scam they refuse to refund mi money even wen its on the contract and the recipt
- Once you make your payment you would never hear from them
Preferred solution: Full refund
User's recommendation: Don’t use third parties companies you think you will be saving time and money that’s there purpose it’s been i month no one has get hold of me to work with this matter and no refund so far I need justice with this people
Bucaramanga, Departamento De Santander
My flight was changed and no one notified me and customer service was bad
You continue to take our money but never help with problems with our travel ..your customer service is awful and also hard to connect to ...you've lost a valuable customer.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valdosta, Georgia
Resolved: I want refund extra charges
Company fixed the issue and I have been provided with apology.
I made a reservation with my debit card. Few minutes later JustFly sent me an email for immediate attention to avoid cancellation, that the payment was not received.
I used for the second time I used my credit card to make the payment.
Two days later I found that my debit card was charged for the payment of three passengers($ 1473.97 each) and my credit card $5895.88 plus $718.87. The total cost of the reservation was $6273.
User's recommendation: This recommendation is for JustFly: JustFly should wait little bit more before sending me that email urgent email to avoid what happened
Indio, California
My flight was changed and no one notified me and I spent over an hour on the phone with your rep with absolutely no outcome. I will never use justfly again
I will never use justfly again.. justfly has never compensated me for any of their mistakes in my past trips and never takes responsibility for anything
User's recommendation: Never to use justfly
I was just on line with Ellen but get interrupted
My sister booked me and my 2 children to travel to Barbados on May 22. The booking was incorrect, so I had to cancel it, wait for my money to be refunded, then search all over again for 3 tickets to travel.
The ticket I canceled had the confirmation #24986****. Then, I rebooked on March 31, 2024.
I tried getting back my $225 dollars that I was charged, which I was told I would get back whenever I repurchased tickets from Justly. What do I need to do?
Preferred solution: My refund of $225 refund for cancelation fee that was promised after I got rebook, and I did rebook on march 31, 2024
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged an extra fee on top of my ticket
I booked my ticket and paid for it and was charged an extra $65.00 as a fee for what I dont know . I would like my $65.00 returned
- Still thinking now
- Steal your money so watch out
Preferred solution: Full refund
User's recommendation: Be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non Existent Customer Service
I purchased business class tickets from LAX to London. I was given and charged for economy class seats which will not work for my husband and I.
We are both elderly and he is handicapped. I have attempted to contact JustFly through their bogus Chat Service. An electronic bot comes on saying someone will be right with you. "Right with you" sometimes means one minute, 10 minutes or 5 hours.
Supposedly, this issue has been referred for more study when I submitted my original documents showing business class ticket purchase. It has now been 2 weeks and I have heard nothing. The longer they stall, they less chance I have of getting a business class seat for both of us.
Do not use this company. You are NOT able to speak with a human unless your flight is within 24 hours.
- No person to speak to
- Zero resolution to problem
Preferred solution: I would like to get business class tickets rather than economy.
User's recommendation: DO NOT USE JUST FLY!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: I still I don’t receive my ticket also question about seating
I still I dont receive my ticket I bought a week before please can I yes get I copy by mail also thanks
Paris, Ontario
I will like to have my confirmation reservation
Couples days ago I bought a fly ticket from Toronto to Bogota colombia to April 11 to april 27. I paid that but I didn't receive a email with a confirmation. Could you please send me a confirmation reservation by email with my intinerario.
I appreciate your help my email is yanancy52@***.com
Cancel flight
Justfly booked me twice on the same airline. I want to cancel confirmation 247-59*-*** please the flight I actually wanted I actually got for some reason it booked me 2 flights instead of one flight. Can someone please cancel this confirmation it put my account in the negative.
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.