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Jason 3899 told me he was a supervisor. unfortunately he has been unable to resolve my issue.

I would like to take legal action for predatory practices unless issued a refund or have my credits transferred to me with no additional fees ..and what seems like fraud in my opinion. I bought 2 flights for me and my friend. and He got sick, so he cancelled, and we were issued a travel credit AFTER paying a $75 cancelation fee. I now am trying to use my credit and cannot because they said the credit is in the passengers name (my friend) and not mine.

Making the credit in my account impossible to use. I was not informed of the credits un-transferability prior to paying my cancellation fee, and then when I tried to rebook it under my friends name, they tried to charge me another $75 REBOOKING fee. When I asked them why this was, they told me it was airline policy, I called jetblue, and they told me they HAVE NO SUCH REBOOKING FEE..only a cancellation fee. ..Justfly then tells me that they use a different terminology and that the initial cancellation fee is their fee, and that the new rebooking fee..is jet blues OD cancelation fee..at that point it felt fraudulent..

you cant use your own terminology to put out false pretenses when Im paying for something..

I cannot dispute them on my card either because the charge comes up as jetblue..but JUSTFLY are the ones holding my money/travel credit..jetblue said they would have transferred the credit or switched the name on the ticket had I not booked with justfly.. I want to sue..or fight..this should be ILLEGAL!!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $160.

Preferred solution: Full refund.

JustFly Pros: What i thought was gonna get.

JustFly Cons: Being scam, Stealing money, Rip-off policy for changing flight dates, Misleading information.

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