The company booked me on a flight for the wrong day.I called the company just hours after booking the flight.
I was told I had to call the airline. Which I did. I paid more for the flight. I checked the Itinerary for the flight.
It now shows 2 return flights, the right one and the wrong one. I called justfly again, the representative was no help. I asked for a supervisor. I was put off by the representative.
They said the supervisor wanted to know why I called. I asked for the supervisor 12 different times. But was put on hold each time. I still never got a supervisor.
I guess I will just dispute the charges with my credit card company.
Frontier fixed the messed up flight booking.But now justfly wont fix the misbooked flight.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Value for money|
|Number of Destinations|
What I liked
What I disliked
- Poor website and even worse customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Justfly Flight Booking
- Review category
- Travel Agencies
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